Huddle House

"My husband and I placed an online order for pickup, well within the online posted hours of business. My card was charged and the order was confirmed. We arrived to pickup the order within 10 minutes of placing it and the restaurant is closed. Open sign is on, but the doors are locked and the posted hours on the door are different than online. Posting this here because the phone number doesn't work, so I can't even get a hold of someone for a refund. 1. Update your hours online 2. Turn off online ordering when outside of operating hours 3. Update the phone number Guess I'll be fighting the charge with my bank."

"See picture attached. Marissa (apparently "the manager") informed me that I would need to wait 15 minutes as there were no clean tables available. Obviously, she is not interested at all in serving the patrons to the restaurant and NEEDS to be replaced promptly! Corporate will be contacted Update... As you can see, a generic response to this situation has been received. Ironically, Huddle House Corporate has yet to respond at all! This clearly shows the utter lack of interest in feedback and/or bettering of their customer's experience within their locations. It is no wonder that the manager of this restaurant was hired, as she definitely appears to fit very well into the whole organizations total lack of any form of interest in customer service or any remote sign of appreciation to their patrons. As mentioned before, I will NEVER set foot into this (and now) ANY other of this mismanaged organization's establishlishments. Rant is over. Take your business elsewhere."

"Our first time at a Huddle House, the waiter was friendly and attentive however the cook was complete garbage!! Forgot the cheese on my fries, added mayo to Patty melt even though I asked for no mayo. Forgot to put gravy on my wife's meal, also completely forgot her sausage. Table behind me they did hash browns even though the lady asked for Biscuits n Gravy. We were the ONLY TWO tables in the restaurant. I understand why they're dead. Again, waiter was attentive and friendly, cook needs to find a new profession. EDIT: Only other table ordered something with ice cream, ate one bite and sent it back. Complained of freezer burn all over the ice cream. Also after looking at my receipt my meal was supposed to have a Dutch Apple Pie and they're out so was never told this OR offered a replacement item. Will NEVER go back to this establishment. Manager not on site, what kind of establishment is this?!?!?!"

"First time to a Huddle House and it was a great experience. Food was delicious and our waitress Taryn was probably the best wait person I have ever had. Even my 12 yr old was impressed with her service. It’s like Waffle House , IHOP and Dennys won the lottery and opened the Huddle House. Hands down best experience."

"The food was absolutely delicious. Service wasn't bad but could of been a bit better. Was only us in the restaurant so it was nice and quiet. Was pretty clean from what we could see."