Pep Boys

"Absolutely abysmal customer service. I’ve worked on multiple models of cars over the last 25+ years and an oil filter should not ever be stuck to a truck. And when asked about it, blaming the customer is never the answer. Gary should not have a job there anymore. Definitely don’t recommend this place."

"I took my truck in on Sat and got it back the same day. They worked with me to try and keep cost as low as possible. I appreciate the that and the same day service."

"Zero integrity and business ethics here. After a $1300 brake job my maintenance required light came on and brakes were screeching just after leaving and driving 10 miles. I turned around and went back and they admitted to installing faulty parts and couldn’t replace them until the next day but that it was safe to drive. Well an accident after leaving the second time totaled the vehicle. Not only did they not take any responsibility, but they said they couldn’t even refund me for the faulty parts they installed (let alone the labor) because now I couldn’t bring my totaled vehicle back. The store manager said he was directed by the regional manager to let him take care of the situation and gave me his phone number, but after several attempts he never picked up the phone or returned my calls. They all just completely took zero responsibility and ghosted every call on the subject. Calling the Pep Boys customer service line and escalating to a manager they said it needed to be handled at the store level and not national level so they couldn’t do anything. A $1300 brake job leading to a totaled vehicle and not even so much as a free oil change (or even returned call). Disgraceful they are still in business."

"Visit this location if you like to be disappointed or have time to waste. I mistakenly took the lifetime balance and rotation on my tires because I thought it was a 'good deal', and anywhere else it probably was. Multiple visits and my information is still not in the system so I have to bring the original paperwork, and on the last time I had to visit two consecutive days because on my pre-scheduled appointment the tire guy just didn't show up. (good thing I scheduled that appointment so they could call me ahead of time...). Returned the next day, foutunately the tire guy was there, unfortunately said tire guy destroyed the lug nuts and damaged my wheel."

"These are the kind of experiences that are rare these days and I so much appreciate them. I called Larry earlier today to learn more about the deals that were going on with tires he informed me of the options clearly to me and even shared other better deals going on to help give me options. Let me just say from all the interactions I saw from how the team talked to the other people who were in here they have my respect. They were super friendly, joking about and most of all having fun. Shoot, I even heard one of their team just having a great day and having good time. But most importantly if there was a problem they were there to fix it. Two people had problems with the sales deal going on in their system. The receptionist and Larry were there to solve the problem quickly and efficiently. My hats off to the team here seriously! I normally don't take the time to write reviews especially reviews as long as this but like I said, It's a rare thing to see these days at a business, and I was thoroughly impressed. I live in denton about 30 mins away from a pep boys and I could have gone to any other tire store in my city but non of them had as good deals and I was just impressed by the service."