Premium Automotive Services

"The service received from Juan and team at Premium Automotive Services in McAllen was exceptional! Courtesy rides were offered both to and from the shop. Juan kept me updated on my vehicle’s status via text which I appreciated because of my work. He was available by phone when I called with questions. I appreciated the thoroughness in explanation of what work was completed and recommendations for work still needed."

"I hate this place. Biggest ripoff shop I've ever been to. They wanted to charge me over $350 to replace a part that was $23.00 on Amazon, and it took LITERALLY 6 minutes to remove the old part and replace the new one that now runs perfectly. And just their diagnostic alone cost over $290. Months earlier, they also told me that I needed new AC parts replacement costing close to $2500 after doing another $390 diagnostic when I actually just needed coolant. Run as far as you can from this place"

"The mechanical service was great. The customer service was great too Joe is such a nice guy, but we did have to wait five days without a vehicle just for one tire to be replaced. I understand that you have to order tires since we have an older BMW but with that said five days without a vehicle, it’s just unacceptable for a tire replacement ."

"10-26-22: Vehicle Dropped Off 01-05-23: Vehicle Picked Up Because of the extensive front suspension damage I wanted my car to be worked on by mechanics w/VW experience. I ultimately choose Premium Automotive Services because they are a locally owned & operated family business. The following is a mixed list of experiences I had in the 71 days it took them to finish my car. -I was told my car was ready for pickup & subsequently waited another 7 days bc they had failed to install a new AC condenser I notified them about multiple times. -The hood doesn’t close correctly this wasn’t even taken in consideration. -They wasted time rebuilding a front bumper support bracket that should’ve been replaced for $27 new. The bumper rebuild was done poorly and unprofessionally. -The paint job on the front bumper has orange peel & overspray. The amount of gloss and/or clearcoat used was done incorrectly fresh paint is dull compared to factory. -There are pieces missing from the honeycomb design that are broken off & large chips are missing from various sections from the front lip. -Failed to install a front lip spoiler. -I specifically informed them to be sure to repair the fog lights wiring connectors. I had to fix them myself but I am having to order a new light harness and will have to pull the bumper off again. -The fog lights have white overspray on them. -If your call isn’t answered at the location you dialed, it’s transferred to another Premium Automotive location who have no information on your vehicle. I want to be fair so I will talk about the what they did right. -There was a lot of damage that could’ve effected the alignment & smoothness of the ride & none of that is present. -The car drives really great & they detailed the interior and washed exterior body & wheels. What's disappointing that I attempted to communicate, multiple times using various methods & ended up in this nightmare because of lack of communication seems unacceptable to me. If I had read this review I would've gone elsewhere. Not having my vehicle for 10 weeks impacted me financially & all the misguided information that was being relayed made it impossible for me setup a plan of action to support myself better. I’m glad it’s over, I’m grateful to god they were able to get it done."