Gong Cha

"From the moment my friend and I walked in, the employee seemed very reluctant to help us at all. We came to get the Galentine's jug after seeing it on Instagram. We were the first customers at 11:01am and I asked if the store had the jug. She confirmed they did and I followed up by making sure we needed to spend $20 to get it. She then told us she wasn't ready and needed 10-15 minutes but would not take our order. My friend also asked about the heart shaped containers for Valentine's Day and she pointed at the sign saying there was a date. When we couldn't find one and asked again, she rudely tried to point it out but was unable to as it didn't have a date. She then said it would start ON Valentine's Day and she couldn't get one today. While I understood the situation, her tone of voice and hostility created a really uncomfortable experience for us then. We left to get lunch while we waited and when we came back, there were some people who had already ordered. We came up to order but she again wouldn't take our order as she said she needed to make the other people's drinks first. After about 5-8 minutes, she finally took our order. I asked again if I would get the jug after spending $20 and after she said yes, I ordered 2 med and 2 large pearl milk teas with no ice and 100% sugar. She originally did not get my order right and I had to correct her when my total was $5 less than it should have been. AFTER I paid, she then said that she would have to check to see if I qualified for the jug to which I pointed out that she had just told me earlier that I just needed to spend $20 per the Instagram post. After this, she started making drinks for people still ahead of us before making all of our drinks. When our drinks were ready, she told us that our order did NOT qualify for the jug. I asked again because Instagram has said we could get the jug with ANY $20 purchase. She then told us no, it was $20 or 3 large drinks. I asked for more information and she pulled a sheet from the back that clearly stated that there was a LIMIT of 3 large drinks. I pointed out that I had 2 med and 2 large drinks and that didn't hit the limit. At this point, I was incredibly frustrated. She told us she was the manager and that she was able to refund us if we didn't want the drinks anymore. I told her that I didn't care about the refund but I came to get the jug. She said she could call the owner but then went on to take orders and make other people's drinks. After another 10 minutes, she finally called the owner and went to the back. She came back with a jug and said that she was still right and we had to order 3 large specialty drinks to qualify for the jug but she was gonna be nice and give it to us since we had been waiting for our drinks for almost 30 minutes at this point. In the end, once we took the drinks to work (after taking almost 1 hr), we realized the drinks were only 70% sugar and she still got the order wrong. I don't think this manager knew what was going on and she did not provide any sort of customer service. I have worked in food and beverage and am currently a retail manager myself and would never dream of treating or talking to guests the way she talked to my friend and I. I also would have provided any information about getting the jug BEFORE I ordered and paid so that the guest could adjust their order if needed and everyone would have all the information at the beginning of the transaction. Overall, I will never return to this location due to my experience."

"Lovely boba teahouse. I must say, the experience was nothing short of delightful. From the moment I stepped in, I was greeted by a warm, welcoming atmosphere that promised a great time, and it did not disappoint. The menu offers a plethora of choices, catering to a diverse range of preferences."

"I enjoyed going to this Gong cha location. Met the owner Melody and she was super kind and provided fantastic customer service. Drinks were ice cold and refreshing. Definitely going back and bringing my friends next time for sure. Thank you for providing some of the best boba tea to SL area. Definitely a must try if you haven’t yet!!!"

"Great service, and great place for big groups. The menu is extensive. You will be able to find a drink that you like. I’m glad that they open a store in Sugar Land. The milk teas are good but I wouldn’t buy the taro green tea because I could taste the taro powder. My favorite drink from Gong Cha is the Lemon Ai Yu. Hands down one of the best I had."

"Gong Cha at Tang City Plaza, Missouri city, TX is an international beverage franchise specializing in freshly prepared bubble tea. Gong Cha With a successful business model they opened over 1,650 Cafes in 20 countries. Fresh Tea brewed throughout the day in in their shops. Pearls (bubbles) freshly prepared to perfection continuously through the day. Tea sourced from the finest tea estates in Taiwan. Gong cha is known across the world for its signature Milk Foam. Its creamy, sweet and savory flavor balance and whipped texture make it the perfect complement to their freshly brewed teas. Their delicious milk foam is hand-crafted for each customer and made from the freshest milk and highest quality, signature ingredients. You can go along with your family and friends and enjoy their drinks. It’s so delicious."