Pep Boys

"CAREFUL WITH YOUR WHEEL COVERS. Took my truck to get new tires, my rims come with a black cover on them from the dealership. Well the tech wasn’t careful and broke the clamps that help secure them to the rim on all 4 wheels! Now I have to spend money to get new ones because the ones they broke no longer hold on right and rattle very loudly and fall off while driving. And of course when I brought it up to them they denied everything and said they were already like that. That is bull, when I took the truck in I specifically mentioned to the them that the wheels had covers on them because they look like actual rims and I had previously had the same experience at discount tires, however unlike pep boys, discount tires actually took responsibility and replaced it. If I knew this is the way they worked I would off paid more and gone somewhere else. I’d take my business elsewhere."

"I had some work done on my car and the mechanic used the wrong part. I took my truck in to pep boys to check the oil change and tune up to see if they were done correctly or if they had been botched too. After looking at my truck, they told me that oil change and tune up were correct but said the actuator they installed was not only the wrong part, but an after market foreign part. I asked if they could remedy that situation and they referred me to another shop. At that point I asked how much I owed them and they charged me nothing but gave me peace of mind and a great referral. I felt so bad at that but they insisted. Later, I needed a fan clutch so I took the truck back to the shop and they did a great job. AND SO QUICK!!! I am so impressed with the integrity of this company as well as the quality and efficiency of their work. The price was pretty great too! Thanks guys!!!"

"Ricardo with Pep Boys explained and informed me of my SUV problems. He was very courteous and professional. The mechanics did an excellent job!"

"Took my truck for alignment and balance. Couldn't get balance done because their equipment is older. Alignment was done butbit came out worse than when I too it. The steering wheel was crooked and the truck pulled to one side when driving. I had to take it to Pueblo Tires to balance my tires and they were able to fix the alignment as well."

"Pep Boys really goes above and beyond, committing to a thorough check of the vehicle; evaluating what needed to be done while highlighting things to look out for in the future. Service was prompt. I generally do not know what kind of work goes into replacing brakes, bearings, and rotors, so I'm assuming the price was fair. They work with Synchrony Car Care, so I was able to finance the expense."