Dunkin'

"Another corporate blunder, two people in a car each with their own phone and Dunkin app not allowed to purchase at drivethru??? Heading into 90 degree heat in Texas, absolutely ridiculous to have to walk in store. We will do without totally when we travel together or better yet not at all . It’s coffee, we don’t want donuts or a meal."

"Placed an order (1st time with Dunkin) on the app to pick up this morning. I had an appointment and wouldn't be home to wake my 4-year-old, so I wanted to bring back a treat. I ordered 2 donuts and some munchkins. Went to pick up the order about 10 minutes later. Walked in, place was clean, gave my name for the pick-up. Guy working the counter seemed confused, i guess, or maybe not all there. Got my order and left. I checked it in my car and found they had thrown the donuts into the bag upside down so all of the frosting was stuck to each other and the bottom of the bag. The munchkins were not the variety I ordered at all either. I had no extra time to go back in and get this fixed, so I did my best to flip them over and cranked the ac on the floor to hopefully stop the melting process they were already in. Truth of the matter is- she is four and didn't notice and mom and dad can eat the wrong flavored munchkins. But I will not be using the app to order ahead of time again. No quality control."

"Bought 3 dz donuts this morning. Specifically, asked for 6 vanilla creme and when I took a bite out of one, there was no filling. So sad."

"This is the second time I’ve been to this location and they were out of the flavor I wanted for my coffee, even though it was a main flavor advertised all over the window and drive through. Weird I’ve never had this problem at any other location ever, but I could understand. The reason for the 2 rating is because today when I asked for the new flavor in my coffee (the being advertised everywhere) the kid running the drive thru told me it was discontinued. I asked how if I just got one yesterday? His response was “must have been at a different location because we don’t have it here”.. It was indeed at at different location and every other location i have been too. Don’t know why this location would be “different” with the same advertising but whatever. My last question to him was so every location is different? And when I got the response “must be” I just left. Manager need to improve the customer service of staff, especially those working the MORNING drive thru!"

"Awesome store, been here multiple times and it does have its bad days but they never fail to deliver, thanks you guys! Even did some freelance photography of their store and products! My personal favorite being the chicken roasted pepper wrap with some avocado spread!"