Marco's Pizza

"We usually order Marcos delivery. This is the first time we chose to dine in. Seemed like they were fully staffed but service was very slow. Not just my service but people before me… that had been waiting a long time as well. We were told our food would be ready in 15minutes 35 minutes passed and I decided to walk to the counter to check on my order and the food was just sitting there for who knows how long. No one even had the courtesy to say your order is ready. We were the only family dining in at the time. The tables were dirty. The pizza was mediocre compared to other locations . There was barely any sauce on the pizza. This is the first time we were dissatisfied with Marcos."

"Ordered Pizza at 4:45 and was told pizza would be delivered within 30 minutes. 1 hour later we called and was told it was out for delivery. 1.5 hours after order we were told that there was another address associated with our order and that the driver tried to call us and we did not answer. We never got the call . When I called the second time the manager wouldn’t get in the phone and was answering through his associate employee. When a manager does not elect to get on phone to answer your questions maybe the manager should not be a manager. I was first offered a free piece of bread. Manager still not on the phone. When I said I should be offered a free pizza the employee said they would send me a pizza for free. Still no manager and at this point it was too late to get a pizza. I wouldn’t be so upset about this if the manager had been manager enough to get on the phone. My wife and order from this Marcos a lot. They know our address and our phone number so there is no excuse for this to have happened. Being treated this way has definitely soured our feelings for Marcos and will next time order from a Papa Johns. Will probably get better service."

"For some reason, their website says my address doesn’t exist. It used to exist so they delivered. Now they won’t. Garden pizza is awesome."

"I typically like Marcos pizza but today's visit left a bitter taste. I ordered a large pizza with beef and pepperoni. I typically check my pizza before I leave but today I didn't. I get home sit down to eat and bite into something crunchy I was puzzled trying to figure out what is was. I then check everything and discovered I received a pepperoni with bacon. I call to complain and the manager on duty simply says ok bring it back and we will make you another one. When I said I can not do that he just says OK. Silly me but that was not the resolution I was expecting I am not going to drive back another 30 minutes for you to fix your error. Needless to say I was not pleased with the greasy bacon pizza I received. I bit into one piece after picking the bacon off and grease just came running out. Not pleasant at all. So disappointed. I gave two stars because you have typically been good but not today and having customers drive back to you to fix it is not acceptable and not even an apology was given for screwing up my order."