Starbucks

"Dirtiest Starbucks I have seen in a few Months. You can see the PPL there hates what they are doing and it shows. They should find another job. My food was cold but thanks god the Coffee was good."

"Good coffee but did not let me use a reusable cup. This is a low bar that should be met by all food service companies. Please give your employees to do make a small waste reduction effort."

"Not a happy place. I walked around the corner and entered the que, and the first thing that struck me was none of the 6 or so employees were smiling. The employees taking orders, too; no smiles!! The atmosphere was "this is not a happy place". The main lady at the register has no customer service skills. An older lady before me of limited means ordered a coffee. She fumbled around with the payment. My mother is older, so I'm patient. The lady taking her order asked if "she wanted room"... Like room in her coffee to add milk or something. The older lady didn't immediately respond, so the lady asked again. It seemed obvious to me the older lady wasn't a frequent Starbucks patron and didn't understand what the cashier meant. Unfortunately, the cashier didn't have the same impression and didn't stray from her "script" to accommodate the older lady. The older lady asked for something, and the main lady, who was helping another customer on the other register turned to the older lady and said "we just opened and don't have any" (seemed like change?). Her tone wasn't friendly... Just "matter of fact". A "matter of fact" attitude delivers a very poor customer experience. I have a flight to catch, so I cannot relay the very poor customer experience I had with the main lady! My drink order was incorrect. I don't know if the main cashier who I had an unpleasant exchange with made an honest mistake or was paying me back for not allowing her to mistreat me, a paying customer. The Barista, much older than the rest of the employees, was the only friendly one. She wore a mask, but, from the sound of her voice, I could tell she was wearing a smile. Whoever manages this store needs to find another job! With one exception to the early morning crew, they are not hiring customer-friendly people. They are also failing to coach / train the crew to deliver positive customer experiences with every encounter. I was there at 5:40 Sunday morning. From a customer experience perspective, the time is irrelevant. I used to regularly visit a Starbucks at 5:15 am, and that TEAM was friendly and engaging. DFW is in the South, but this Starbucks has no "Southern Hospitality"."

"Lazy workers who took 15 minutes to get a cup of coffee. They were not understaffed. They took their time talking behind counter to each other with only one other customer. Don’t go here if you are in a rush or looking for good customer service."