Charlie Clark Nissan El Paso Service

"Everyone was accommodating and went out thir way to help us. Even drove vehicle were looking at across town. I hate going to car dealers and this was a pretty pleasant experience."

"Title: Exceptional Customer Service Experience with Missael vargas My Service Advisor I recently had the pleasure of experiencing outstanding customer service from Missael my service advisor, during my recent oil change appointment at charlie clark nissan .From the moment I arrived until the completion of the service, Missael dedication and commitment to providing exceptional service were evident. Right from the start, Missael greeted me with a warm and friendly smile, making me feel welcomed and valued as a customer. He took the time to listen attentively to my concerns and ensured that he understood my specific needs regarding the oil change. His ability to effectively communicate and address any questions or doubts I had was truly remarkable. Missael extensive knowledge and expertise were evident as he explained the entire oil change process to me in a clear and concise manner. He provided detailed information about the type of oil required for my vehicle, the recommended service intervals, and even offered valuable suggestions for maintaining the optimal performance of my car. His professionalism and genuine passion for his work truly impressed me. Throughout the entire service, Missael kept me informed about the progress, ensuring that I was aware of any additional maintenance recommendations or potential issues that needed attention. This level of transparency and honesty was greatly appreciated, as it allowed me to make informed decisions about my vehicle's care without feeling pressured. What truly sets Missael apart is his unwavering commitment to going above and beyond for his customers. He consistently went the extra mile to ensure my comfort and satisfaction during the entire service experience. Whether it was providing a comfortable waiting area, offering complimentary refreshments, or simply checking in on me to see if I needed anything, Missael attention to detail and genuine care for his customers were truly exceptional. In addition to his outstanding customer service skills, Missael demonstrated efficiency and professionalism in completing the oil change service promptly. He ensured that the work was done to the highest standards, leaving me with a sense of confidence and peace of mind regarding the overall quality of the service. In conclusion, I can confidently say that Missael is an exceptional service advisor who exceeded my expectations in every aspect. His exceptional customer service, extensive knowledge, and dedication to providing a memorable experience make him an invaluable asset to Charlie clark nissan service , I highly recommend Missael to anyone seeking top-tier customer service and expert advice for their automotive needs. Thank you, Missael, for making my oil change experience truly remarkable! Rating: ⭐⭐⭐⭐⭐ (5/5)"

"Never get an evening appt. Useless. Three stars is for morning appts. I guess because staff just gets there, they are more friendly. Evening, I guess they're over it and just want to leave."

"They are improving. They have really good management that is involved with the customers. They are more than willing to speak with you should you have any concerns. They are going through what I could best describe as an evolution but in a good way. So I'm happy for them. I want to send a special thank you to Mr. Zepeda. You've been very attentive to any of my vehicle related needs and I really appreciate that. That's what separates good customer service from GREAT customer service!"

"FINAL OUTCOME POSTED 9/13/22 Took my 2013 BMW 128i, purchased through them for a leaking oil pan gasket, was told they'd have it in two days. 9/29/22 Had to call multiple times to be told different things about the status of my car. They told me I was to pay out of pocket for parts they had broken if extended warranty did not cover them until I asked why they even touched that part of the engine if it was nowhere near the repair to which they responded with, "actually we will be paying for the additional parts as we are responsible for those." This is the 2nd time they cause damage to the vehicle and both times asked me to pay for their mistakes before admitting fault. 10/04/2022 Went personally to see what was going on, wrong parts were ordered and they didn't have the proper tools to work on the car. Tech stated that the info given to me by everyone other than him was incorrect and that he knew how to work on BMWs but said he had already told management that those kinds of cars should not be serviced there due to lack of tools and experience. Was finally given a loaner. 10/6/2022 Got a call stating that they had torn O2 sensors when the tech pulled something out causing a chunk of the wire to be torn out. Was told the car would be done by the weekend. 10/10/2022 Was told the car was ready for pickup, but that somehow the battery no longer holds charge. Paint was looking very dull and dirty as if they left the car outside for a long time without moving it and with oil stains all over the body even though I was told it had just been washed. Visible damage to the car's body including scratches, scuffs and a deep dent into the fender. Initially they tried to tell us that the car came in with that damage and after comparing the state of the car to the intake pictures, they offered to send the car to a body shop. After some arguing they assured me that this would not take longer than a week. 10/18/2022 Was informed that the car is not yet ready but will be by Friday 21st of October. I've had to drive 30+ miles 3 times to this dealer since they don't seem to know anything when you call them, but suddenly they remember when you go in person. 10/21/2022 Picked vehicle up only to find out they hit a pothole at 70+ mph while driving the car past their closing time on the opposite side of town (dash cam) and to top it off, there is new damage. I was told that I would be receiving compensation for the damages and wasted time but that remains to be seen. 10/25/2022 Claim filed with BBB and attorney general, they keep telling me that someone higher up will contact me since Saturday and they tried rescinding responsibility for whoever was driving the car at night. Also stated they feel that the estimate is too high for the repairs the body of the car needs. CONCLUSION: A last attempt was made to repair the car by using another of their contracted body shops. The did a decent job matching the paint but left tape lines and cracks along the bumper meaning that they did not even remove the bumper properly or buff the areas they over-sprayed on as they had promised. The battery case that they broke was given to me, GM did not answer calls or even in meet with us in person once we went. We were simply given the battery case and sent on our way even though it requires professional installation. Overall our experience here has been a total disaster, even when they tried fixing things they ended up making things worse by continuously falling short on their promises and the poor customer service not only from the service department management but also from their customer loyalty management. If anything happens to your vehicle while in service here you may just want to get legal advice rather than getting dragged around by their management, in my opinion. The compensation I was given: a full tank of gas for my 2022 Outlander, a full tank of gas for my 2013 128i. This was their best offer even though their customer loyalty manager promised to pay for the downtime they caused."