Pep Boys

"Hours are not correct, went by at 7:30am Wednesday, and nobody was there: I think their hours need a revaluation. The sign on the door does say 7:30am open, but nobody home and doors gate closed tight."

"I was traveling through area, had an alignment issue. The shop called me next morning to talk about issue . I then brought truck in and was fixed that morning. Could not have been happier. The Staff there was top-notch !!!!!!"

"Came here an hour before closing time and they didn’t want to install one tire on the rim for an emergency swap. Said they only had one guy working. The guy that was “working” is pictured below sitting down on his phone."

"The manager Abraham is friendly and helpful. The technicians spotted a critical issue with my vehicle during the complementary inspection and they were able to solve the issue in a couple of hours."

"Worst experience I’ve ever had in my entire life. I got there right at 9 for my appointment they didn’t open until 15 minutes later I proceeded to walk in and the service advisor was extremely rude like if he didn’t want to work and I bothered him by showing up for my service. I tried explaining to him that I’m not too sure what was needed yet gave him a generalized idea of what I could need but if they could check my suv but he kept proceeding to ask me what did I need when on the website for PepBoys it states if unsure they “got it covered.” He told me to wait until a mechanic shows up which was 10 minutes later so they didn’t work on my car for another 10 minutes on top of that. They proceeded to check my car and only thing I got done which was an oil change. I paid for my service and as I left I tried using my turn signal just to realize the mechanic who worked on my car broke it because it was out of place and couldn’t be put back in i automatically did a u-turn to let them know. As I get there the advisor upset that I’m back asks what did I need now? I told them what happened and he decides to question me I told him he could go look he said he should. He looks at it and says they didn’t touch it at all. I told him it was working when I got there he proceeds to ask if I’m blaming them I said I wasn’t but if it was working with me why is it all broken when I left after getting my service done with them. He said that they didn’t break it all because “they never touched it, that someone “super strong” would have had to break it.” I said it wasn’t me and he made a face like “sure you didn’t.” I told him so how much to fix it he didn’t know so we went back inside he’s calling other pep boys stores to see if they have the part. He tells me they wouldn’t get it for two days and that they were gonna charge me $400 for labor. I told them I needed it now because I didn’t break it and he kept continuing with that they didn’t break it or touch it. I told them they did because for inspections they check turn signals lights and break lights which I saw them do. He said, “they didn’t do it hard, so it must’ve been me.” I said no I didn’t which was why I returned in the first place. He told me to get the part from autozone instead and they would replace it for free but not until the next day and continued to blame me for breaking it and that oh well it’s my problem to drive like that since they couldn’t do anything since they they didn’t break it supposedly. I am never going back to dyers pep boy’s location ever again in my life worst experience with incredibly rude and unprofessional workers who could care less about their customers safety. The mechanics name is Maximino R and the advisor would be Juan R."