Papa Johns Pizza

"Walked in a half hour ago. I was attended by zachary pepper who was completely difficult to communicate with despite my clear questions. His arrogance and nonchalant attitude was unbelievable. From the moment he attended me I made it clear that I wasn't sure what I wanted to order and asked him if he could tell me what promotions they currently had. He refused to inform me stating that, "It all depends on what you are looking for". This went back and forth 3 times. On the 3rd time in told him he was being difficult and I simply wanted to know what promotions they had going on to make a decision on what to order. At that point my temper was flaring from the blatant disrespect and arrogance at which point I simply left the place. Been a papajohns customer for many years up until tonight. If this is the caliber shady character the restaurant considers qualified to be the general manager, I'll have non of it. How you have stooped low papajohns."

"Horrible service and food. I ordered a pizza for lunch at 11pm and didn't get it until 1210 a small pizza. I called 2 times they told me the 3rd party they used had picked it up at 1146.they said they couldn't help me because it was no longer in their hands when I ordered it from papa John's. I asked for manager and he said he was the manager and he was busy closing the store and that he couldn't help me until contacting the 3rd party. I said can u call me back tomorrow he said no I dont work tomorrow. Well finally pizza got here and it's raw. Seriously ugh"

"Pure Excellence! Top tier customer service! My delivery driver was excellent, professional, friendly, and kind! Definitely recommend providing the gentleman with a pay raise! The food provided was exceptional and quick! 5 out of 5 stars for this location!"

"We ordered pizza and my husband picked it up coming back from work. When he got home there was a missing item. We called the store and asked to get our missing item and ask the manager to please remake the item they had given us since it now would be cold by the time we got our whole order at home. We were bringing back the cold product in exchange. The manager said he wouldn’t exchange the item he had given us for a new one because he had already given that item to us and that hence he has given us the missing item (he basically accused us of lying) he was going to make it. I wish he would understand… and stand behind his product. Obviously the pizza would be cold by the time we retrieve the missing item. We brought back the cold pizza and the manager got super upset when my husband asked him for his name when he was trying to reason with him and explain why he wanted to get both items remade. He basically voided our order and gave us a refund. BTW! We left the cold item at the store. Now, my family needs to figure out something else for dinner along wasting gas and money. All we were hoping was for the manager to be understanding that they did not give us the whole order and it caused for us to drive back. Anyway, I had Papa Johns rated among the best take out places in town but the manager’s inability to deal with the issue has me extremely disappointed. Definitely wished someone else with better people skills was leading the crew in this store."