General Parts Group

"Absolutely gouged by this company. Luckily we got a 2nd opinion and only had to pay $100 for a new filter when they claimed we needed to buy an entire circuit board for $2,700. Furthermore, the part we didn't need only cost $2,350 from rational and they were going to charge labor on top of it. I would NEVER recommend this company nor use them again."

"Knowledgeable and Professional"

"I feel as though I have been gouged by this company. I inquired about a commercial dish machine installation a week prior to needing the service. I was explained that a site survey for $295 should be done prior to the install to be sure all parts would be on hand on the day of the install. I agreed to this and gave my credit card information knowing this would be reflected in the final invoice. The site survey was done that afternoon, one week prior to install date. I was present at the survey where it was explained this would be a simple removal of the old machine and "straight forward" install. The day prior to the install I received a call from General Parts confirming the new dish machine was delivered. I was then asked if I received the quote for the install which was sent that morning, 6 days after the site survey. It was 100% higher than I thought it would be. I did not sign the quote and found another company to do the installation for less than half the price. I was charged $295 for a 20 minute "site survey" that I feel was a complete waste of my time and money."

"Fast friendly and had what I needed !"

"We have been assigning General Parts as the service agency on all our new commercial kitchens throughout Indiana. General Parts is prompt, courteous, professional, and knowledgeable. We are very pleased with the service we have received from General Parts, and will continue to assign them to all our new kitchen installations."