Tennessee Valley RV

"Very good customer service - daily status calls on repairs. Very different than other RV shops I have dealt in the area. Only reason they are getting a 4 star is that when they replaced one of my tires they didn't check the pressure on the rest of the tires to make sure they were all balanced."

"After dropping off my RV to Tennessee Valley RV, there was a lot of promises not cap time that they would have it time that it would take to repair it cost at $185 per shop hour over 10 to 12 hours was more than what a brand new and should’ve cost End up having to buy a brand new one because nobody knew how to fix the old one. Are they gonna get parts? I couldn’t be sure because they had too many excuses to answer. Why or how come if I was you I would definitely not use Tennessee Valley RV for any repairs , my fault for not looking at the reviews online before I did it you might want to think about looking at the reviews for Tennessee Valley RV before you hire them"

"I called to get a repair done to my RV. We were having trouble with the thermostat and heater. Spoke with a man named Blake who arranged to come out and fix my RV. He was very professional and assured me that they would help me to get warranty reimbursement!! I was never told that you had to take your RV in for warranty work. I was never told that it was against their policy to do warranty work in the field I called them 3 weeks later because I had not heard from them. l called them spoke with Curry to check on things and was told that. Blake no longer works there but she would do everything possible to help me !! NEVER ONCE MENTIONED THE “POLICY “. 2 weeks later after I had heard nothing from them. Today I called again and spoke with Curry now she sends an e mail telling me that they don’t turn in warranty claims in the field and that warranty work is not covered in the field. She send me this policy information that has never been sent to me or discussed with me at all until today!! She has flat out lied to me! I AM ONLY ASKING FOR HELP FILING THE CLAIM. THEY HAVE BEEN PAID IN FULL SO THEY DO NOT CARE ABOUT ME !!! Fine way to treat a customer. My advice Stay away from these people they are huge, huge crooks. They are liars and will take your money. THEY DID IT TO ME AND THEY WILL DO IT TO YOU. I am sick of business that take advantage of poor people who place their trust in them. I AM OUT OVER $1,000 DOLLARS!! I will do everything in my power to expose them to the entire camping community!!"

"Had routine and non-routine service recently performed on my RV. Amazing service and quick turn-around (3 days)!!! I was so incredibly impressed with Blake's and the staff's professionalism, quality of work and again, the quick turn-around. Happy to find a place like this so I no longer have to wait weeks/months for a dealership to service my RV (as I had in the past). STRONGLY recommend and I'm certainly a customer for as long as I own an RV!!! UPDATE: I discovered a fluid leak recently on my RV and was in a panic due to a trip planned in four days. Blake and his team discovered the issue and repaired within 48 hours. Again, STRONGLY recommend them for RV service - fast, reliable, honest and fair!!!"

"I recently carried my boat to Tennessee Valley RV for extensive repairs and am very happy with the services I received. TV RV had already serviced my RV in the past so I felt comfortable giving them the challenge of getting my boat running smooth again after 2 years of nonuse being cradled outdoors in a storage facility. Blake and his team encountered a large number of mechanical issues and challenges with my 26-year-old boat but stuck to their game plan and now having it running smooth and back to its old glory again. Each step of the way, Blake gave me updates and recommendations, however, he took no action until clearing each repair with me. I quickly gained trust for Blake and his mechanics. They are young but honest and talented and clearly know their trade. I can now relax knowing they are up to any challenge they encounter whether small or in some cases quite large. After running my boat for a couple days in the Tennessee River, I was planning to call Blake with the good news of the work his team had done. I became overwhelmed with unrelated issues and forgot to send him a text on how the boat was performing. A few days later, Blake texted me to get feedback on the boat’s performance. That text spoke volumes about Blake and TV RV. They really care about customer service and will go the extra yard to make sure you are satisfied with their work. In the future, I intend to have all major work on my RV and boat taken care of by the competent and caring professionals at TV RV. Marc"