Pep Boys

"I would rate this place 0 stars if i could. The time my husband and I have been taking our cars here, we've been scammed the whole time. First we had an issue with my car. It needed a new tire because my old tire was leaking. They didn't replace the tire. They swapped the tires around in my car and I had a flat the minute i pulled in my driveway back from picking up my car. The second incident is my husband's car. We went to get that repaired because we assumed that there was a mechanical issue. They told us that wheel bearings needed replacing. They claimed to have replaced them and we dished out over $1000 for the service. The issues went away temporarily. They started back up again and we took it to the dealership. The dealership made us aware that Pep Boys had NEVER replaced the wheel bearings. My husband and I were putting our lives at risk as well as our 4 year old daughter's life at risk because Pep Boys told us they did a service and we had to find out it was never done. A tire could have flown off the car in the middle of the drive because this repair was neglected. Do NOT come here for anything. Nothing. At all. Just don't."

"So this was an experience like no other, let’s start with I was stranded live 35 minutes away I was at work no other options 1. I needed a tow, CHECK 2. It was after 6pm they closed at 7- no issue 3 . I needed a tire, install all… CHECK 4 . I wasn’t in the best of moods… ——- Jay and Harlene, help me understand it was going to be ok, and it was… and really educating me on why the road hazard coverage is important, I learned the hard way.. The End result —— I was able to get my car in running order, I then was able to get back to my job and get home at the end of my shift… Another Great experience with the Pepboys BRAND… The entire staff pitched in to help me have a better Day , and I’m very appreciative… Sadly to I have to add to this review and it’s not positive, I called today 2/1/24 and my call was answered by the rest lady and she wouldn’t allow me to talk act as if she was psychic and knew what I was about to say and then when I asked her for her name, she refused to give it to me and expressed that she was the manager of the shop. Wow one conversation can bring a person perception From 100 to Zero The only reason I’m not changing it from a five star is because my first experience was stellar"

"Chris Customer service Rep was condescending. I brought my car in because it was making a noise. the diagnosis was my serpentine pulleys. They claimed to have fixed the problem after charging $650. Brought the car back after a busy week still making the same noise. I got a new problem Water pump issue, Chris quotes the price to fix it at $1250. I take it to the dealership and they fix it for half the price. I not even sure that I need the pulleys fixed in the first place. This is the kind of business that gives mechanics a bad name."

"I went in thinking I had a basic brake job and that’s the least of what I had. Chris & Adam assured me they were doing what they could to find the parts I needed to get the job done. I was working on my end and heard the part is on back order and we aren’t sure when it’ll be available. It only took a week and they called to let me know my car was ready. The best service I’ve ever received when it came to getting my car serviced. I’ll definitely only be using this pep boys from now on."

"Dallas (mechanic), Adam (store manager) and Mo (customer service representative ) were excellent at communicating what I needed to do to fix my truck. They were very professional. I loved Mo’s friendly personality and how she greeted me with a big smile. Thank you!"