Swimming Pool Services

"The gentleman that came 1st day was very nice. He did not have tablets to drop in skimmers so he said he’d have someone stop by the next day. I’m not sure what all was done that required 2 hrs of service. There aren’t any tablets in skimmers plus pool is still filthy. Perhaps I misunderstood the service I was getting."

"We just moved to Alabama and used this company while out of state. They provided a true disservice to my family, over-charging us and failing to render the service we needed and had hired them for. $1,200 to ‘service’ a pool that turned into a green pond 1 week after moving. They charged us $870 to replace the sand in the filter, forgetting that there was no chlorine in the water. After moving to the Birmingham area, we also realized they are significantly (e.g. 30-40% ) more expensive than local pool companies. We will never do business with them again. PS: (in response to the owner's response) 1 - I diligently responded to all emails, as demonstrated to the owner in a follow-up email exchange. 2 - I gave authorization to carry out the work with no action on the vendor's side. It is absurd that you blame me for your poor communication with your employees. Finally, your response is missing an APOLOGY. The only thing I read is "I'm sorry you felt it necessary to provide the review...", which is stated twice. Seriously? How about just a sincere apology: "I am sorry my company failed you but we still changed you for a service that was not provided"?"

"I have been a loyal customer of Swimming Pool Services (SPS) for for over 8 years. I submitted a request for service and potential repair work at SPS last summer. Each time I shop at the store I inquire about my request only to be told that it has been moved it to the top of the list. The last time I asked I was told to find someone else. I understand that there is a shortage of people willing to work and alot of companies are short staffed. I find that to be no excuse for leading me on so long before telling me they don't want my business. me but"

"Very competent and prompt service. This company gets the job done and know what they’re doing. I’ve been maintaining our 22,000 gallon, vanishing edge pool for 12 years one my own - the pool builder went BK and I had to complete start up and maintain. As a result, I know how to repair and maintain the in-floor cleaning and Jandy salt system myself. I’ve tried a couple of other companies when I was out of town and needed help. These guys came through for me - thank you!"

"If you like simple projects turned nightmare, this is a post for you... $3,000 spent on a simple re-tile job, months of frustration, damage to our property, and within months our pool looks far worse than it did before. We now have additional significant damage as a result of them improperly attempting to do the job multiple times that we’re going to have to pay to have fixed (coping bricks separating from pad due to shifting due to multiple improper drainings). And of course we now have to pay someone else to do the tile job we already paid Swimming Pool Services for. Swimming Pool Services drained our fiberglass pool twice (tried for a 3rd before I told them to stop) without first sumping (we have a sump line - they indicated they didn’t know what it was), they used no bracing any of the 2 times they drained our pool, and then left it empty during rainy days - look up ‘drain fiberglass pool’ to learn how terrible this all is. The whole time, they’ve dismissed our concerns via long drawn out email back and forths and continue to assert that they did everything correctly and are trying to help. After they failed to make things right, I requested a refund, which they’ve refused - they will only agree to keep sending guys out to redo portions of the job the same way that resulted in the problems that we have today. It's always worth mentioning that what was estimated to be a "2 to 3 day job" took more than a month - lots of no call/no show and terrible communication across the board. No thanks. I’ve since spoken to multiple other local FIBERGLASS experts as well as the manufacturer, all of whom assert this was 100% NOT done correctly (with the owner and manager have simply dismissed this, acting as if we’ve only learned info from the Internet. Despite every other expert and resource saying SPS is wrong, SPS continues to assert that they are the experts, even having gone as far as attacking other local businesses work). I’ve been asked no less than 3 times “are you sure they were reputable?”. The manufacture literally put me on speakerphone so everyone could hear my story, to which they responded with gasps, “oh my” and “I’m so sorry”. The warranty manager actually said “it’s a good thing you didn’t have any remaining warranty because that would have definitely voided it - we wouldn’t touch it now”. I’ve also been told that the tiles, grout and adhesive used for the job are incorrect for this size/shape/type of pool, which is something that SPS vehemently argues against - I’ll attach some pictures of the current state of our pool so that you can be the judge for yourself. The Manager (Dave) AND Owner (Glenn) will act as if they’re trying to help, but it’s seemingly just an act to keep things looking positive online (look here and at the BBB for examples). In conversations they remain friendly/polite, but will only offer to continue doing the very things that have led to us now having a damaged pool. I fully anticipate that the owner will follow up on all reviews acting as if they’ve tried to make things right, just as he seemingly does on all negative reviews, but their idea of making things right is continuing to do things incorrectly - ‘the customer is always wrong’, seems to be their approach to customer service. No thanks. Unfortunately there’s a max character count for reviews, so I can’t share everything - though I will be elsewhere. I personally wouldn’t allow these guys to put a bag of salt in my pool going forward. Update based on owner's claims: - The response, as expected, is full of misleading statements in an attempt to come across more helpful than is actually the case. - I turned them away ONCE, not several times. I turned them away because they refused to proceed with repairs without 100% draining my pool and indicated that properly bracing it was out of the question. - Notice he's not mentioning the 'remedy' that they proposed? Because they didn't propose a remedy. They said they would 100% drain my pool, and would not brace it - which is actually the opposite of a remedy."