Woodbrook Apartments

"Woodbrook is a great place to live and for great a price! I highly recommend!"

"the maintenance team is awesome! They are really fast with completing maintenance requests. Elizabeth at the leasing office got us into an apartment within a week! She’s the best!"

"I lived at Woodbrook Apartments for a year and from the time that I moved in, the apartment was not orderly. There was plaster on the walls that were never sanded down or painted. The doors were off of the closets and never placed on. The rails on the patio were broken and never fixed, Amongst many other issues. When I first moved in, neither of the toilets work properly. I reported this multiple times and maintenance came to my home multiple times but each time they didn’t fix anything and the toilets seem to be worse each time they came. There was only one maintenance worker for the entire complex, which I assume has a minimum of 400 units. She was very nice, but always seemed very tired and very clearly overworked. Also, The staff were not helpful when it came to issues with the payment portal. I had a misunderstanding with Conservice which caused for a small balance to be left in my portal. As I waited for the resolution to be sorted out through the front office, each month I would be charged a late fee through the portal because the Conservice fee would make it look like I wasn’t paying the full balance for my rent. I explained this numerous times to the front office and showed many supporting documents, but they were not helpful and never waived the late fees that are now totaling in at least $1000. I’ve recently received an outstanding debt letter from a debt collector because of this. I’ve been beyond cordial and patient with this property, and to say the very least I feel taken advantage of. I’m strongly considering filing a complaint With the Department of Housing and Urban Development and the Better Business Bureau."

"I’ve been living here for two years now and I haven’t had any problems. The management (Rose) is very nice and very professional; also every since they’ve switched to everything being online I will admit everything is more convenient. As far the maintenance they’re nice! I try to be mindful about the other tenants while dealing with maintenance requests. To my knowledge the maintenance men come within reasonable timing and always complete my orders. I don’t have any complaints, nor do I have any issues with neighbors. The community is what you make of it . I will recommend these apartments to just about anyone looking for a first time apartment. Also , Justina is my favorite at the front desk. She makes sure everything is taken care of ."

"My experience has been more positive than others. For me the staff is friendly and very helpful. They have made living in Woodbrook an wonderful experience! I had lived in a one bedroom all the way in the back of the neighborhood. The section I was at was quite and peaceful. I did hear a few arguments late at night but nothing ever serious. I had no bug issue the 2 years I've lived there until the last month of my stay. I would suggest 2 exterminations a year. The staff are very warm wonder people and will assist your needs quickly. I did have my A/C go out a total of 4 or 5 times in the summer. Each time I put a request in it got fixed either that day or the next day. These are great starter apartments because they are a little outdated with no washer and dryer hook up. Great decor really can make any place home. They do offer modern apartments as well. My overall stay at Woodbrook Apartments has really has been delightful! I am extremely appreciative of the staff here! If I didn't move out I state I would be there for another year. Keep up excellent the work!"