Willow Lake Apartments

"Great place to live! Very responsive, clean and they truly care about the experience their residents have. I have never lived at a place that offers resident socials as often as they do. I love going and getting to know my neighbors."

"Overall the apartment is great for the price. We love hanging at the pool, grill and outdoor space. The gym is convenient when we don’t feel like making the drive to our local gym. And the doggy spa is even more convenient for our pup. We live in a townhome that is spacious. I personally love the closet and the master bath which has a shower and had tub with jets. The community is quiet and safe. We love going to the parties that are hosted by the staff. The maintenance staff is great, quick to respond and they do their best with all of the problems we’ve had in our home. They kept us up to date when we had contractors in and out of our home. With that being said we’ve had a number of issues with things around our apartment. Starting when we first moved in we had issues with the kitchen drawers and still do. Most don’t close all the way and almost fall out when grabbing something out of them. Early in 2023 I noticed a weird spot on my car, turns out it’s sap from the tree directly above our driveway. I initially didn’t know how bad it was but about a month after first noticing I bought a $40 car cover to prevent sap damage. It was inconvenient to have to cover my car but it worked for a couple weeks. I then got an email from the front office complaining of the car cover sitting in the driveway while I was away at the grocery store. Another inconvenience considering I’d have to put the car cover, that is covered in sap, pine needles, pine cones and bugs in my house. Why would I want that in my house? So I emailed them asking if they knew about the sap tree and if they’d be willing to do anything about the damage it was causing to my car and my roommate’s and visitors cars. Long story short they initially said they weren’t going to do anything. Then after a few email exchanges they mentioned cutting the tree down wasn’t an option and cutting the branches could kill the tree. (I also don’t think the email exchange was very professional in the way that they responded) I was persistent because no one else on the property has this issue and I felt they weren’t understanding (or cared) of the severity of my concern. (We also called corporate and they didn’t care either) They eventually agreed to trim the tree in an attempt to limit the sap damage. Not even 3 hours after the tree was trimmed we had multiple sap droppings on our cars. I email back and they end it saying they can’t do anything else and our concerns are not heard any longer. A huge frustration to this day. We were ready to break our lease and move out. If you don’t know it takes a lot of work to get sap off of your car especially after sitting in the hot sun. I work from home so my car would sit directly under the tree for days at a time. We bought the car cover and sap removers and nothing worked. I was genuinely thinking my car was just ruined or I’d have to pay someone to remove it. We finally discovered that high proof alcohol works so we had to multiple times a week go outside in the heat and scrub sap off 3 cars causing another HUGE inconvenience. At this point I’ve put money into trying to remedy this as well as my time to deal with this. Again something no one else on the property has to deal with. They are a number of driveways and even parking areas and not a single one has a sap tree over it. (Trust me we’ve looked) The other issue is parking. They sent an email laying out the parking rules. We sent a follow up email regarding parking concerns because a new visitor of our neighbor showed up and parked directly in front our home for over a week. Again long story short they said they couldn’t control visitors and where they park, the guidelines are just a suggestion. This is even more frustrating considering we can no longer use the driveway due to the sap issue. We then started having our tub cause issues with leaking through our ceiling into the kitchen below. There’s been a ton of back and fourth with this since about September 2023 and the issue still persists. (It’s currently January 2024)"

"We’ve been at Willow Lakes for half a year, and I can confidently say there have been ZERO complaints! From move in day, the team has been very accommodating and receptive. Maintenance comes very promptly within 1-2 days, they even came out on the weekend to give us a space heater when we were awaiting a part for our heater. The community has always been quiet, and we’ve always felt safe. Never have to worry about parking either! Many spots for you and your roommates. The team also has many events throughout the year to bring the community together so there’s always fun going on! We will always recommend Willow Lakes to anyone in need of a new home."

"My wife and I have been here for over a year now and have loved our space and the management staff. They make our dog feel like a celebrity, we’re welcomed and safe, and all issues are handled within the same day or two days! We haven’t had any issues with maintenance staff and the amenities are great. We’ll say it’s ALWAYS quiet in the neighborhood as well."

"Great place to call home! McKensie, Jennifer and Maddie take such good care of the community. Great events for residents and great amenities such as the pool, basketball court, and workout facility! They keep the grounds of the property looking immaculate! The maintenance team does a great job and always waves to us as they are riding around. Plus my dog loves visiting the clubhouse to see the ladies! They always have an extra treat available for him! Plus they have a dog spa area so we can wash him easier! Thoroughly enjoy calling this community my home!"