Walgreens

"I was told that my med would be ready in about 1 1/2 which is from 2:30 to 4pm. I said ok,than I checked again to make sure because I'm driving by myself 3 1/2 away from home. I told the lady on the phone that so she say 4pm will be fine. So,I went at 4:02 to get it and a lady told me it's not ready so I told her what I told another lady I'm by myself and it will get dark early. Then she said 4:15pm.Some people just doesn't care about your safety and that you are a female driving late at night it's just so dam sad. Thank God I'm a praying woman."

"The location at 4545 West Esplanade is woefully understaffed or comically slow. I have never had an issue with staff as the staff always has provided friendly service, however, day or night regardless of the time of year you will wait. Expect a minimum of 20 minutes at absolute best. It is hard to believe that this 24 hour hub, right next to a full sized metro area public hospital, could be so poorly run. This trend is not a new experience or a situation run amok from post-COVID operation mistakes as this location has run at this pace for at least the last 8 years. One customer service person working the counter and one working the drive through is not going to cut it at this time or any other. Walgreens, what will it take for this pharmacy to be staffed to meet the needs of your customers?"

"The pharmacy is terrible. The workers are rude and the place is understaffed. They keep messing up my Rx and insurance info, which has not changed in 10 years. My wife has covid and they delayed her medication because they needed more info. She called and they never did tell her what additional info she needed, it was just some manager having to do an override. I have been sitting in the drive-through for 15 minutes now waiting my turn. I can’t wait to see what happens when I get up to the speaker. We will be changing pharmacies very soon. The rest of the store isn’t much better. The employees are rude and they frequently have out of stocks on common items. I’m done with Walgreens."

"Took 25 minutes to pickup a prescription through the drive up with one car in front of us. Complicated issues should not be handled at the drive up. Clerk was tasked with loading an App on to the customer’s phone. Drop off and pickup only. Then get rudeness. Act like they’re doing you a favor."

"One star...I read the other comments and my experience was pretty much the same and possibly worse. From what I can tell corporate most likely doesn't care. If they do I'd love to help you make your store a better customer service environment."