PetSmart

"By far my favorite pet store and location! I came in for more tequila sunrise guppies but saw this super cool guy while waiting to get our new fish bagged. How COOL is this! Anyone needing koi should come check them out!!"

"Love this pet place. The staff is knowledgeable in most things pet. Helpful in recommendations of products for all sorts of pet needs. The grooming options are reasonable and my pet always comes out looking smart."

"The receptionist in the grooming room should not be working anywhere around animals. We walked in and she had nothing but an attitude which let me know right off the bat that I probably chose the wrong place. I let her know that our labradoodle is a new rescue that we took in about a month ago and her attitude got even worse (maybe she doesn't believe in rescues). She then made a quick grab move towards our babies head who of course growled and made a mild nippy gesture then turned to me and told me they wouldn't take her which I wouldn't leave her with them anyways if that is their treatment of fur babies. Told me that she needed to be around people more and they were a corporation not a private groomer whatever that is supposed to mean. This baby, since we took her in has been around a lot of people scanning for chips, poked by doctors, shopping at pet food stores, at the SPCA meeting great people while searching to see if she was lost and we have never seen her do anything towards anybody other than her little growl letting you know she is protecting her new momma. The receptionist is clueless when it comes to fur babies"

"The Shillingers Road location is awesome. I love their groomers, and their staff is great. Today, an online order weirdly messed up and split the order between 2 different locations. The young man who waited on me ran around the store and got all of my items, so I didn't have to go to the other location. So nice!"

"The most horrible experience I’ve ever had at a pet store. Their lack of care and compassion for betta fish and the fish in general is ridiculous. As a betta fish keeper it’s really disappointing to go into a pet store and see the bettas in visibly filthy water and many sick and dead. After going to the betta fish section about 4 were dead and plenty of them sick with dropsy and swim bladder definitely due to the water quality. When going up front and informing the cashier and manager they had gave me an attitude and said “well some fish die, that happens”. Four at a time?!? And they claim they changed the water yesterday but the water was yellow and feces all at the bottom and not an amount that would be there after a single day. And I tried to get a sick fish that had swim bladder and was leaning on the side of the cup immobile and they acted like nothing was wrong with it. Either they’re uneducated about fish and disease or just don’t care."