Coastal Neurological Institute (CNI) | Mobile, AL

"Extremely disappointed to say the least! My husband who is 71 years old and suddenly having numbness and terrible pain in his hand and fingers waited 3 weeks to see Dr. Foster. We walked in the day of appointment only to be told it was canceled by the Dr. there was no explanation given, just the Dr. canceled and said not to rebook. We were booked with this Dr. by staff member after having explained his symptoms, I’m left to believe the staff is incompetent or this Dr. has no regard or respect for others time. We have never experienced this type of behavior or lack of care. At this point I’m thankful to have had the opportunity to see his true character. No thanks! Please be aware."

"This place is not only responsible for making me a cripple at the age of 40, but they also made me Vietnam veteran father with dementia, & wheelchair bound 80 year old parents sit in their waiting room for 2.5 hours. I politely went to the front desk to reschedule because they had other appointments, & the person at desk asked if I wanted to void my payment or let it roll over to my rescheduled appointment. I told her let it roll over. Well she was able to schedule us for the next day so we confirmed. Well the night we left after rescheduling, my nephew had an emergency appendectomy that led to us rescheduling again. The doctor‘s office calls my sister and tells them that the doctor will no longer see my father because he was a no-show after we sat in there waiting room for 2 1/2 hours the day prior this place should be bulldozed, and covered in the thickest concrete the world has ever seen! They have the worst staff of any business I’ve encountered, & if your doctor referred you to CNI tell them no thanks!! They used outdated hardware to screw my head back on my shoulders, that led to me having it redone less than a year later!! I would trust a dog’s opinion of my medical condition over any “doctor” they have there!! Dr Foster is a joke, Dr Middleton was a failure, & if the rest of their staff have anything in common with those 2 fools then I’d find medical advice elsewhere!!"

"My doctor's spend quality time with me and are genuinely concerned about my care. I have seen two different doctors for two different concerns and have been treated well by both the doctors and their supporting staff members. All nurses and staff are respectful."

"I cannot stand this place! I have never been to a more disorganized office. Every time I come here or need to call its a headache. Been going here for 5 years. At first, no one ever answers the phone. One time I was nearby and tried to call. No one ever answered the phone so I stopped by to speak in person, place was a ghost town and staff staring the walls (They are not that energetic to begin with). Now, they have a new automatic phone system that makes you put in all your information to get a call back. You don't even get to try to speak to a person. The fun part is that you get to play phone tag all day because, if you don't answer the call, you get to dial back and put in all the information again and wait. Patient portal is useless. Information doesn't get updated, and you can't adjust appointments. Just play phone tag. Once you have an appointment, be prepared to wait an hour and a half min to see the doctor for 15 min. Also, when you tell said doctor your medication (that he has had you on for 5 years and you don't like to take because it worsens the symptoms of another condition) is a necessary evil. Then, for the doctor to lie to you and tell you he's going to try something else, that's the same medication, but under the generic name. After 5 years is there really nothing else for me to try or other recommendation? Either way, I'm done here! I kept holding off waiting for improvements, but I can't anymore. Now, I have to go back to my primary to try to get another referral and pray the next doctor and the office will be more helpful."

"I'm saddened to see low reviews at this location. I've had nothing but an excellent experience here. Visited both locations; Spanish Fort and Mobile. It's clean well run and very short wait. Dr. Andrew Manley MD is my Neurologist and I am just beyond pleased with his knowledge and insight and helpfulness with my never ending migraines. He gives me helpful information, suggestions and I'm Never rushed. He has an excellent bedside manner and really cares about his patients. In my book this is a well run facility with fantastic physicians."