ProSource of South Indianapolis

"For the price, the quality of products is below average. Communication starts out well then quickly fades. Had problems with quartz countertop and island which they didn't cut correctly and placed with a big missing piece underneath and glue marks present.Tomika, my rep. said she was seeking a discount for me. Never heard back regarding this after several months with no correspondence. Would not suggest Prosource. Jen Lilly"

"I could not be happier with the customer service I received from David at ProSource of South Indianapolis. The color in our flooring was off (some had yellow hues and some were pure gray) and we were not happy customers. The bad part was that 80% of our flooring was already installed when we noticed the defect. I reached out to ProSource and from there our customer service journey became impeccable. The constant communication from David; communicating every step of the way and keeping us in the know. David was able to order all new flooring from the manufacturer and get them to pay for removal and reinstallation of the new flooring. The crew that David used to remove and reinstall our new floors was Hobbs Flooring and we simply could not be happier. We will forever buy our flooring from ProSource and we will refer anyone we can to purchase from them. Thank you, David, for such a wonderful experience!"

"Dynamite resource for flooring trades as well as homeowners. Not open to the public, but vast array of wood, tile, vinyl carpet even cainets and bathroom stuff. But the great thing is designers there to help guide on colors, material and application. It is a resource to consider."

"Our neighbors had used ProSource and recommended we check them out. We were quite pleased with the product selection and the competitive prices. Our sales person, Kathy, was a true expert and made the process of finding what we liked quite easy. Unfortunately, the contractor she set us up with was not the same story. Long story short, the contractor was unreliable to the point where we had no idea if our floors would be installed. Out of 6 days, his crew showed up once to tear out the floors. We began to frantically reach out to other contractors we had come to know to see if anyone could jump in and take over the job. Luckily, the ProSource contractor contacted us in the evening of day 6 to let us know he got a sub-contractor to finish the work. Floors are installed and beautiful. Subcontractor was wonderful and did a great job but naturally there was a hitch. ProSource contractor did not order enough transition pieces to finish the job. Once again he has not shown up when he said he would. We will likely install the transitions ourselves once we find something that matches. I would not recommend anyone use ProSource as a result of this mess of an experience. We should have listened to our gut and followed our rule but we gave the guy multiple chances. Lesson learned."

"I am a remodeling and custom woodworking contractor that has fortunately came upon ProSource South. Not only for me but for my customers. Tim Rich of ProSource South has been virtually a partner in every sense of the word for both me and my customers. I love the one stop product acquisition for almost all items in the large remodeling market. Tim simplifies the headache of multiple distributer visits and phone calls. They becomes almost non existent. My customers also love the idea of meeting with Tim and I to select and get ideas for a significant amount of quality products, if not all, for their remodeling desires in one stop. Saves them the uncertainty of where to go, questions to ask, product selection and so on. They feel they have a trustworthy place to finally move forward on their particular project in most cases one session. Short definition of ProSource, and account rep Tim Rich, and other employees of ProSource South I would say: Honest, Quality Products, Service to contractors and customers exceptional. What a great niche they fill. Thank you ProSource."