Hilton Garden Inn Merrillville

"My husband and I were driving through the state late at night so we booked a king size room for an extra $40-$50 at this Hilton location. We arrived at about 1 am and just wanted to be able to get to our room and sleep as we had to get up early the next morning and continue our travels. We got to our room and they gave us 2 queen beds. I reached out through Priceline asking to be refunded the difference, I never asked for the entire amount to be refunded, just the difference between the two rooms as I paid for a king and didn’t receive it. Priceline told me they wouldn’t refund the difference because the hotel said we accepted the room as is. I emailed them back and asked how we accepted the room as when we were the only people in the lobby checking in at 1 am, the concierge said nothing about not having the room we paid for, being unavailable. Priceline responded back and said the issue is dropped per their company. I reached out to Hilton in December 2023 with all of the information I had. I also told them to pull surveillance footage as when we checked out the next morning, there was no employee there to speak to and their cameras will show us looking around and even behind the desk to try to speak to someone and no one was there. We had to get on the road and left. Again, all we submitted to Hilton was a request to make this situation right and just refund the difference of the two rooms that night. Please don’t steal customers money when they pay for an upgrade to a room but don’t receive it. Ultimately, I am still waiting for a response from Hilton as they told me it would only be 10 business days for them to give me a response. I would not deal with not only this location but any Hilton brand ever again until they can make this right."

"When checking in, the older lady was a little rude and aggressive. I know I can’t be wrong because I heard another guest say the same thing. Room is clean, bed is alright but the real star of this hotel is the little blonde lady with the European accent at the restaurant. I’m eating breakfast currently and this woman is so joyful, attentive and pleasant . She’s working hard to make sure everything is perfect. That is something I can respect."

"What can I say, it's a Hilton. Id live here if i could. My only complaint is their pet fee is $75, which is quite high. Other than that its fantastic. The beds are comfortable, the rooms are clean, spacious, and well insulated so you don't hear everything your neighbor says or does, and the staff are incredible. Bonus points for the keurig in the room so I could start the day off with a hot cup of tea."