AltaPointe Health Outpatient - Fairhope

"I don’t know why I even try with this place. The reviews tell you everything you need to know. Worst mental health place and so unprofessional. I have been hung up on, forgotten about, had personal medical files of mine lost, and absolutely berated by mental health “experts” for something as simple as not rescheduling which was actually on their part for forgetting my appointment. Not to mention every single time I had an appointment I had a new doctor because their staff is always quitting. This place needs to either have a serious evaluation or be shut down. A 1.3 average for the only mental health place in Baldwin is UNACCEPTABLE."

"So far the issue I have is that the front desk girl - Bianca is rude. I expressed concerns my daughter was having and how it was very important that they get her in asap. And she said well you can always take her to the hospital. She has no empathy at all, my daughter was hospitalized less than a week later. My request is that Office staff need to be show more empathy when a parents shows concerns."

"This place is an absolute joke! Now I love the school base therapist. Although, we don't see her a lot. They put so many schools & students on one person. Psychiatrist, explain to me why they are on the TV? We have to come to the office. Trying to treat my son with medicine but don't actually interact. Yall just want money & dope the kids up. Not actually help the kids I have never bèn a fan on Dr's but these last 2 years has prove my case. It's all about the money'"

"AltaPointe is the absolute worst place to go for therapy. The bottom line is that they're a huge corporation and all they care about is money. They tried to charge me $160.00 that I didn't owe. When I talked to the practice manager she basically said I was lying when I said that I didn't owe this amount. She was proven wrong and didn't even offer an apology for her rudeness. The office staff is continually changing and are poorly trained. This is the worst environment for a calming therapeutic experience."