Cullman County Health Department

"I entrust all the ladies and nurses from the desk to the procedure rooms with the care of my wife.Sandra is absolutely wonderful and I'm sorry that I cannot remember all of their names."

"This was the first time I've had to go to the health dept in years. It's changed a lot. There was little wait time and everybody I talked to was friendly and helpful. I was in and out in no time."

"Updated. Medicaid area can do some major work. Angie was absolutely disrespectful when she didn’t understand my situation, then on a separate occasion asked for my ss# while I’m sitting in the waiting room… told me to go in another room when I explained I wasn’t comfortable saying it aloud. Better ways to handle that. I had to wait a little bit but after finally chatting with someone else, I was quickly redirected in a better manner! I miss Joy but will leave 3 stars because the other Medicaid lady really did help fix the problem to the best of her ability. :)"

"The staff was extremely professional but kind and compassionate as well. We came for covid shots so it was very busy but so well managed. I can’t thank the ladies enough for their special kindness to my adult special needs son. They were patient and accepting. Kudos!!"

"Had an issue with my insurance a week before my baby was due. Was in a panic trying to get on medicaid and figure something out for my daughter to be born. Went up there and the receptionist was very kind and helpful. When I explained my issue she pointed me to the paper applications and told me to fill one out but to also do one online. She was sympathetic and kind. The next day (a Wednesday) I was approved for medicaid and called once more explained my issue. The lady I spoke to gave me the direct line to a woman named Joy. Told me to call her ASAP. I called and explained my situation. I was due in a week, we had an issue with my insurance, but I totally understood if she couldn’t help right now. She told me “I don’t usually see people ok Wednesday’s. Those are my paperwork days.” I said that was fine. I could wait till the next day. “Oh no you can’t, honey! You’re gonna pop!” I chuckled a bit and she told me she could see me at the end of the day and she would get things worked out. Get there for my appointment with her at 3 and while she didn’t call me back till about 3:05, I can’t complain about that. It wasn’t an overly long wait and she was seeing me on a day where she usually doesn’t see people. She handled everything. Was kind and funny, and even when I felt like I wanted to cry from the stress of it all, she was understanding. She even called and remade my doctors appointment (I had canceled it since I couldn’t afford it with my insurance issue). I will forever be in debt to her for helping us out. The Health department isn’t perfect. There are going to be long wait times for various reasons. Just because the waiting room is empty, doesn’t mean they don’t have several people on the back. Plus, they work with a very small staff. But, every time I have been (especially when I use to get birth control through them), they have been kind and friendly. They provide a great service to the community."