Caliber Collision

"From start to finish, we had an exceptional experience with Jon Drennan and his team at Caliber! Jon listened not only with patience to everything we wanted to communicate about our car and its damages, but he was truly engaged and friendly. He kept us informed regularly throughout the repairs process and went the extra mile to ensure that they could acquire the necessary parts and do the necessary repairs within the insurance parameters to keep our car from being declared “totaled.” We are so grateful for his extra efforts to make that possible! They also did a fantastic job matching our car’s paint color and luminous qualities despite its age and wear. Well done, Jon and team, we would gladly work with you again! Thanks for making it a positive experience!"

"Angela Byrd, Servicer Adviser, was great. Totally professional & kept me up-to-date on my car repairs. They provided a ride home & a ride to get my car. Repairs were completed within 2 weeks & my car looks great. They even did a thorough wash on my car & cleaned the interior. Great business to deal with. Call & ask for Angela Byrd. You won't be disappointed!"

"This is the second time I have taken a vehicle to caliber and I have never been disappointed. They are always so helpful and communicative about everything! The first time I took a vehicle there they were actually more helpful than my own insurance company was. Answering all my questions and concerns and even answering me about things that my own insurance company should have been communicating with me about. Highly recommend! My vehicle doesn’t even look like I had been rear ended! And it was ready for pickup about a week and half earlier than the projected finish date they had originally estimated."

"I had an outstanding experience at this car repair shop! I brought in my brand new vehicle for body work, and I was thoroughly impressed. The turnaround time was incredibly quick, and their communication throughout the process was exceptional. They made dealing with the insurance company a breeze, and the staff was not only friendly but also knowledgeable. Most importantly, my car now looks like new – the body work is flawless. I couldn't be happier with their service. Highly recommended! ⭐⭐⭐⭐⭐"

"I had hail damage, took the car in the date we agreed on they said it would be done that week, maybe early next week due to being busy. Fine no big deal. Expect it took over 3 weeks and the work on the car only took 8 hours. I dropped my car off 8/28 and didn’t get it back until 9/15. I was promised updates every Tuesday and Thursday. Got 1 update the whole 3 weeks. I had to call them over 4 times to get an update and they seemed angry every time I called with a new excuse why they haven’t gotten to it yet. Why would they have me drop off my car for hail damage and have it sit in their lot for over 2 weeks without even touching it is beyond me. When I picked up my car they didn’t even attach the trunk lining back like it was when I dropped it off. Update: The manager ended up calling and making things right and although things started off rocky, it was nice to see them admit their faults and take care of me and my car. The GM was very genuine and assured me that they will use this as a teaching moment and to remind their employees to keep customers updated better and I believe him."