CVS

"I had a Covid test delivered to my home because my son is Covid positive and I feel I might now have it. When I opened the box, it was missing the 2 tubes. I called the store and they said they can’t deliver a new one, I’ll have to come to the store with the other one and get a replacement. This seems quite risky. Your store would rather a person who thinks they’re Covid positive come into your store because your brand of Covid test was missing something rather than have a new one delivered. I’m a nurse. This seems pretty ridiculous. I have a fever, sore throat and extreme fatigue, but now I have to drive to your store because I paid for a product that did not have the sufficient materials in it.I have no other words to say except that makes absolutely no sense at all. I didn’t make the error. Your store did or whoever makes the CVS brand Covid test. Maybe I should have purchased a different brand. Very poor judgement used in this situation."

"I am NEVER filling here again!!! I needed my Asthma medication and Alex, The pharmacist closed the pharmacy window in my face because “she been there all day and I came 5 minutes before closing!!” Keep in mind she had my prescription for five days and it should have been entered in the system by now!!"

"This CVS used to be my fav place to shop and get my meds. I guess they are so busy or understaffed, until the community feel is not the same. I love Ginny and Sam in the pharmacy. They understand my needs."

"After several managers had come and gone from the CVS on Chalkville Mountain Road and Grayson Valley Parkway there have been no improvements. I would frequently go in the store, which is right near my home and I would find a bell that said “ring for service”. No one would come when I would ring the bell. I had to go hunting for someone to purchase my items. There would be nobody at the front and nobody in sight; I would holler “hello, hello” and nobody would respond. I finally found someone and asked who was the manager and was told the manager was Jimmy Jackson. Every employee in there that has been fired and then rehired or hired in the first place has been rude, obnoxious and very unhelpful in every way. The shelves are always I stocked. When I go in to get my cat litter there is never any on the shelf; and I’ll ask if they’ll go back in the back, after they huff and puff, they will and come back and say “truck day is tomorrow.” When they say truck day is tomorrow it’s always on a different day. As I went in there four days later, the shelves were the same and they still did not have my cat litter. I politely asked the gentleman behind the counter if they had any in the back. The young lady behind the counter next to him said “she’s always like this” to another customer who was standing next to me. I have never been so humiliated and embarrassed the employees name was Cam. I will not be back. If I could give this store a zero I gladly would."