Target

"Went into Target at The Grove in Hoover the afternoon of Superbowl Sunday to pick up a tray I ordered and a few other things. When I went to ring it up at self checkout on the grocery side of the store, I noticed the deli had overpriced the item almost 10 dollars. Needing assistance to take the item off my order and change it to the correct price, I looked around for the employee who was supposed to be working at the self checkout. She was nowhere to be found. I noticed another lady who had trouble at the register next to me also looking around for someone to help her. After noticing the employee who was supposed to be at the self checkout registers over by the entrance doors engaging in conversation instead of helping customers, I went over to her, asked if she was working self checkout and if she could please help us. She said yes, I’ll be right there. As I was walking away, I hear the other ladies tell the employee, “That was bold. You’re in no hurry” and start laughing. When the employee finally reached the self checkout I let her know that the lady at the other register also needed help and was before me. The employee snapped at me and said, “You see me coming! I’m moving as fast as I can!” At that point I was ready to leave my stuff, walk out and shop somewhere else. But I continued with my purchase and left very disappointed with the service I received. Asking an employee to do the job the are being paid for at the register they are assigned to is not “being bold”. Letting an employee know that a woman who was before me also needed help has nothing to do with an employees speed. If you don’t know how to professionally treat customers then maybe you should not work in retail. Especially when the customer is the reason why your business is even open, making money and the reason you receive a paycheck."

"I was very pleased with my drive up/pick up order. Everything was accurate, produce was fresh and it was packed carefully in the bags and placed in my car. The employee was very sweet as well!"

"Worst experience I’ve ever had at target today. After shopping me and my girls stopped to get a pizza and slushy. We stood at the counter waiting to be serviced and the young lady behind the counter never acknowledge that we were standing there. After a minute I said excuse me just to get her attention and she turned around with the nastiest look and tone and said oh I have to finish what time doing first and turned back around preparing the food she was making. So I call for a manager and the manager didn’t even acknowledge she did anything wrong. I spend over $100 every time I set foot in Publix. Never again!"

"Tuesday 11-14-2023 (around 3-4:PM) Store appeared clean. Was offered assistance by one Target employee, that was appreciated. At the self checkout we felt like we were racially profiled by an employee. Won't return to this location for that reason."

"10 STAR SERVICE !!! Another exceptional experience with the drive-up team. Ariel was a delight and brought joy to my morning with her smile and politeness! To add to the excitement, I just discovered that when you check-in you can add a Starbucks order and it will be brought out with your Target items. This saved me so much time from having to stop at the location down the road or getting out to walk inside."