HomeGoods

"What a wonderful place to shop.Would love to have the opportunity to reso our home with the wonderful items that are available."

"I was there for Christmas shopping is one of my favorite stores in hoover al .end I have a unprofessional moment whit one of the managers there I was paying for my stuff and I returned few boxes when the manager star argument. I hate this costumer bringing stuff to the counter and no buying. Her name is Kelly. Is bery unprofessional heard this tipe.conversations.from one manager. Is sad hou people don't appreciate jobs. General management bisit the stores time to time to see you inployed ."

"I've shopped at Home Goods all over the country but this was the worst one ever. Besides not having the AC on the store has stock in the aisles and I had several people run into me because of that. This is my 3rd and last visit to this location. Nasty store."

"I came into this store on 08-03-2023 The cashier from the start was full of attitude and just seemed like she did not want to be there, or help me check out. She tried to pitch the credit card, and I told her I already had it. This upset her, and she tried to convince me to apply for it again in case It was expired, which I said no, and she got even more upset. She attempted to wrap up all my items, again she did not seem like she wanted to even do that, and did a poor job at wrapping up the fragile items. Using only one sheet of thin paper and throwing it all in the bag. We then left the store right when the storm started put the bags in the car and drove off, on the way home one of the items got broken because of the poor wrapping and bagging of the item. I returned to the store the next day and talked to a different cashier which accused me of lying and said I dropped and broke the item. The cashier called the manager, which the manager came up and refused to do a return or an exchange even though I showed how poorly wrapped it was and that it only had one sheet of paper, she stated that is all they are required to use is one sheet and they aren't required to tape the paper on it to prevent items from rolling out and breaking while in transit. Honestly, they could have just said no and I would have left, it was only 10 dollars, but the cashier was rude and accused me of lying, and instantly called the manager, which I did not even ask for the manager, she just did it on her own. When I was in retail, we always were told to provide exceptional customer service, and I have done returns that could have been iffy on thousands of dollars worth of product. It's unfortunate how they act at this store for a 10 dollar product when I have spent hundreds of dollars in the store on every trip. I will not be shopping at Homegoods anymore."