Hampton Inn Birmingham/Trussville

"Always friendly staffing, great breakfast, clean rooms. Well lit parking area, close to shopping and restaurants- comfortable beds. Only issue televisions /cable - need update"

"The floors were sticky inside my room and in the common area. I had to wash my feet before getting into bed because they were dirty from walking barefoot on the carpet in my room. It needs an update and they need to use fresh mop water for the floors."

"I had trouble with the front desk staff and the condition of the room was unacceptable. When I opened the door to the room I was overwhelmed by a stench that smelled of wet dog and strong cleaners used to cover it up. It was clear that there was a mold situation. My daughter asked immediately to change rooms. I asked the front desk ladies if they could move us to another room and they said no, they were completely booked for the night. I asked to be moved next door to the Garden Inn and the said they are full too without even checking their system. The one lady offered to cancel our reservation but did not offer to help us relocate to another Hilton property. I was forced to sit down in the lobby to try to find another location. While I was looking, they checked in at least three other people. I don’t understand why they would not have swapped our reservation with ours. I finally found a new location and while I was asking the lady to cancel and print a confirmation of our cancellation, they rented a room to someone who did not have a previous reservation."

"DO NOT WASTE YOUR MONEY THE STAFF IS HORRIBLE!!!! Lady at night desk was so extremely rude I was part of a reservation they had already arrived earlier in the day before me. I arrived late at night, fresh off a very very long drive, hoping to have a smooth check-in experience as well, but that didn't happen first she looked at me like I was bothering her as I waited for her to open the double doors secondly the first things she says to me is "do you need something" I informed her there should be a key for me because I'm apart of a reservation she just kept repeating in a annoyed tone "I just got here ain't nobody told me nothing about a key being left" even after I told her my name was on the room at that point I was way too tired to go back and forth with someone who clearly hates their job so I left out parked all the way in the back because there was also no where to park carried my heavy bag all the way around to the front just to be meet with more eye rolls when she had to open the door again as if pressing a button at the front desk is so hard for her as I walked by she asked "did you find where you need to be" at that point I told her "don't talk to me your useless" and continued to proceeded to my room. This experience was the worst I have ever had at any hotel. I will never stay here again."