Best Buy

"I have been a loyal Best Buy customer for many years I lately just bought a TV. I’ve been trying to call them for two days. All you get is an international operator who tells you you cannot contact the store anymore. You have to walk into the store they can’t contact the store either. It’s a craziest thing ever ever heard of Last time I’ll buy something from Best Buy unfortunately ?"

"I bought a computer. I was astonished that the hard drive was located in the monitor. Yes I am a geezer. The lad who helped me probably thought I was 90 based on the level of excitement I exhibited about this space age technology."

"So I took my computer and laptop to Geek Squad at the Highland, Indiana Best Buy location. I am moving from a desktop computer set-up to a laptop. I told the salesperson I needed my laptop to mirror my desktop, as far as programs, documents, everything. I told them I especially needed all my favorites and bookmarks to be brought over to the laptop. The salesperson added a "special" notation for this to be done. I got a message after 3 days that the laptop was done and can be picked up. I got to the store and the salesperson tried to rush me out. I told him that I would like to turn on the laptop to make sure everything was done correctly. I turned the laptop on and the first thing I saw was no bookmarks or favorites in the browser. I told him this was wrong and he proceeded to tell me they do not copy any programs only documents and pictures. I told him that was useless and why did it take 3 days to just do documents and pictures? It took me 2 hours to do that on my own. (I ran a backup before taking my desktop in.) All he had to say was we don't do anything with programs. I left very upset and will never go back again. Oh, and the cost of this 3 day service was $180 dollars. Don't waste your time with Geek Squad."

"Great job today. Alexis and Elijah went above and beyond. I had an installation to do and a short time to do it. My order wasn’t ready yet, but they got it for me in no time."

"I'm very upset with this store. I made an appointment with Geek Squad to have my computer looked at on 11-27-23. As soon as I arrived at the store with my computer I was told Geek Squad could not help me. I said I have an appointment. The man told me the entire Geek Squad called off today. I'm not sure if that is true or not but my issue is no one bothered to call or email me that the appointment would need to be rescheduled!!!! But they sure as heck bothered to remind me via text and email to show up for the appointment. I came out in 20 degree weather for this appointment. I asked could I drop the device off. The gentleman claimed no one in the store could complete the paperwork I needed to sign so I could not drop it off. Unbelievable!!! Not even the manager?? I find that very hard to believe . This is totally unacceptable. I am paying for this service. No one is doing it for free as a favor. I don't know who is running the store but they are doing a horrible job. Update: I asked for a manger to call me back. No one has called. I guess I am not the right color to be serviced at this store. I took my device to another store and it is being fixed. I will never visit this store again."