MINI of Birmingham Service Center

"Had an appt. for oil change/service yesterday on my 2016 mini (25,000 miles on vehicle), my car has been operating well. They kept my car for over two hours at a separate nondisclosed location. The tall man that checked me in was very rude, not helpful or informative. I was told that my vehicle sevice check was $130.00, engine oil/filter $109.95, brake fluid $179.90 for a total of $459.04 which included a military veteran discount. They also said I needed a new battery at the low cost of $469.88, which I had it checked elsewhere and is fine, they also said I needed front/rear brake replacement for another low cost of $1543.31, which I also had checked elsewhere and are also fine. Furthermore, to be honest, I can't say for sure that they even changed my oil/filter or brake fluid. I think I was just taken for almost a weeks pay for nothing except a rude two hours wait. Watch these folks, I think they only service the elite class. I have notice that the car is riding really rough since yesterday morning, like the suspension system is weaker, not good when your car leaves with problems it didn't have previously."

"Bought a Mini that I designed online as a surprise for my wife's birthday—long distance—which means that there were lots of moving parts that had to be dealt with in a manner that wasn't necessarily convenient for the staff. They went above and beyond at every turn and I am eternally grateful. The dealership also gave me what I consider a very fair trade-in value for my wife's old car. Would highly recommend doing business with these folks! They value you as a customer."

"Getting service is not such a chore when there is a nice bright lobby to wait, with large tv screen, magazines, and comfortable chairs. They have complementary coffee, water, and snacks...even a hydration station and nice welcome for my dog! Waiting lobby is conveniently arranged between service center and showroom; has fun Mini swag / gear like shirts and wheels. Large, easy access restrooms near waiting area. Pleasant to stroll around car lot dreaming of a new Mini while you wait too. Of course I wish service prices were lower. But I can't complain, my 2009 6-speed Mini Cooper Clubman is still going strong. And Dion Belcher is great, he is like an expert service manager and friendly host in one--treats you right, and lets you know what's going on with your car start to finish."

"I had a great time at MINI of Birmingham! Valerie Wallace was patient with me as I tried to remember how to operate a stick shift. She and I laughed at my minor mistakes, and I had a ball! She helped me get into the car I wanted, and she didn't pressure me to look at something else. I loved the experience of working with other women. Both my salesperson and my finance "guy" were women. I say "guy" because I am always told to see "our finance guy." This experience was a complete joy, and as you can see from my picture, I am totally stoked to have my new ride. I am blessed by God!! Thank you, ladies!!"