Audi Birmingham Service Center

"I took my Audi A3 in for a service update recall for the transmission and upon arrival I was greeted by Tammy Michelson, my service advisor, she was very professional and very nice. I had to take my car back two days later because a message appeared on my dash that a transmission malfunction had occurred. I was told to bring it back to be checked. Tammy advised me that I would have to leave the car there in order to complete the service that was needed to correct the problem. A loaner car was not available and she arranged for the shuttle to take me home. The shuttle driver was very nice and professional as well, he made the ride home so pleasant. Tammy called me as soon as a loaner was available and I was very impressed that she thought of me, because I know that the loaners are in high demand, when I arrived at the service center the car was waiting for me and I was able to pick it up and leave. She kept me updated on the service of the car so I always knew what and where the repair stages of the car was at all times . Four weeks later, all systems was go and I received a call that the repairs was complete and that I could pick up my car. The best news was that Audi covered all of the charges of the service and installation of a new transmission. Thank you Tammy, I will always request you as my advisor, I hope that the service center never lose you. Thank you to all of the service center members, it was a pleasure!!!"

"I had an outstanding experience with Audi Birmingham service taking care of some minor issues on my new vehicle. Kristen was very helpful, personable and very responsive. Matt from sales went out of his way literally to help me get my vehicle taken care of today. I continue to be amazed at this dealership experience so far. Thanks so much everybody."

"We are new to the Audi family so this was our first experience at Birmingham Audi. To start with the scheduling was easy and I dropped my A5 off on a Friday night and By Saturday I had received a text with prices to everything I had asked to be serviced. I was HIGHLY IMPRESSED. Later that day I got a call from a service rep to let me know that one of the parts I needed wouldn't be in until Tuesday or Wednesday. In the same conversation the gentlemen stated they forgot to add the part to the price quote and he apologized and told me that he wouldn't charge for for that part. At this point I'm still HIGHLY IMPRESSED. After that phone call I got on Saturday that was the last time I ever heard from Birmingham Audi. On Wednesday I had not heard from the store so I called and was told that someone would call me back and let me know if the part came in or not (They didn't call) So on Friday I called again and was told that a truck was coming in and hopefully the part was on it (Still no call back) So on Tuesday of the next week I called again and found out the part had finally arrived and that the technician would have the car ready the next day. FINALLY I received a call from the dealership telling me the car was ready. My overall ratings. Everyone I ever spoke with 5* (Nice people) Quality of work 5* (Car runs great) Price 4* (Fair) Communication 2* (Needs some improvements). I own a business my self and Communication is #1 in my book. Not a terrible experience but could have been better. Ray"

"I had a smooth experience with my Audi service advisor Tammy. She is super friendly, on time service, and everything was top drawer start to finish. I will highly recommend Tammy for all my future SQ8 Audi service appointments. Thank you, always impressed by the outstanding customer service from Audi of Birmingham."

"I was very happy with my experience, I was greeted the moment I arrived, and the gentleman who helped me stop me squared away very quickly. The service was performed quickly, and I was on my way before I know it. I was very happy with this, as this is not always the case in my experience at other dealerships. Again, very happy with my experience."