Lott's Auto Care

"Not the best experience. They lost my paperwork at the front office and instead of just calling and ask I repeat the notes the lady called yelling at me stating that they don’t know what’s wrong with my vehicle. I paid $130 for them to tell me nothing was wrong with the car and it broke down 5 minutes after I went down the road. Very unprofessional customer service and very dismissive"

"Our Air condition in our car was going out . We took to Lott Auto Care off Hwy 98 by Parker Rd and Mr Lott just so happened to be in the lobby and looked at our car himself . We got our car serviced the same day. Needed new blower . Truly appreciate the work and service provided . I would recommend Lott Auto Care . Everyone was so kind and service was Awesome!"

"Not even sure they looked at my mothers car. Didn’t charge me but also do not think they even tried to figure out what was wrong with it. I would give less than a star if possible. Was recommended by a close friend and someone who knows the place well but was let down by the performance."

"Steering column replaced. I had also taken it back after this was replaced to complain that the steering seemed off but they said they looked at it but couldn’t find anything wrong. Another establishment ( I had taken car in for an oil change and I asked for alignment check because steering was still not right). They found that screws were not secured correctly and didn’t have bolt on the back!! . My 16 ur old was driving this car!!! We took video and pictures and took it to Lotts to show them I will say that after we went up there to show them the dangerous mistake they did refund us for PART of the repair that had to be performed at the other establishment since it would have been dangerous to continue to drive. But no apology was given. He actually just walked out after asking the secretary to just cut us a refund for amount They also have done work on another vehicle which is still having issues but we won’t be taking it back. They came recommended but unfortunately we won’t be returning."

"They fixed the car but they left some parts off laying underneath the hood which was broken. When I asked them about it, the so called mechanic's didn't know what it was and I told them and I asked if they had any laying around i could get to replace it. No discount for breaking parts, my loss their gain, plus it took a week and they put a new China made AC compressor. I would have fixed my own car but I was on a trip and a friend of a friend recommended this place and got me a deal with Towing at least. Many other people say they're more about money than the repair of quality of a vehicle and I agree completely. The so called mechanic's were young boys who acted like they failed everything. Tony's Towing is a excellent Towing company with friendly drivers and fast. I highly recommend them for your Towing if you're in Baldwin County and wherever else areas they represent."