Crash Champions Collision Repair

"Poor customer service. Hilary was the only one who somewhat cared. Spotty work, constant lies about the work that was supposed to be done and only did part way. My car looks worse than when I brought it to them. Hopefully the Daphne location can make it right. At least the people there don't automatically have a attitude and listened to what you were there for instead of just saying something rude without getting the information needed."

"I’ll preface this with the obligatory “if I could leave zero stars I would” That said, on to the disaster formerly known as AutoCraft Collision and now Crash Champions. These people are the definition of a shady all purpose chop shop, their staff is pleasant until you have a complaint, they sub out half their work, and cut corners on most everything else. After a moderate to severe collision on my vehicle, I opted to go with AutoCraft as they were the only shop with openings in less than 5 weeks. They took just over 5 weeks to evaluate and perform a first round of repairs on my vehicle. I picked up my vehicle in the morning, and within 2hrs I had to drop it back off because it shook violently when driving over 30mph. Turns out, these “professionals” thought that you wouldn’t need to replace the axle of a vehicle after it was hit dead on by another car at over 50mph. I showed them very clear footage of the rear wheel wobbling all over the place as it went down the road, and they begrudgingly agreed to take another look at it. By some miracle, several days later they agreed to replace that axle which should have been replaced the first time. I specifically asked that they inspect the other axle as well since it hit a curb doing at least 40mph. After another 2 weeks I got to pick my vehicle up again on a Friday afternoon, and to nobody’s surprise it still shook. A quick glance in the mirror and I could see the passengers wheel still wobbling all over as it drove down the road, sounds like a bent axle right? Well on Monday morning I stopped by to show this to the team at the shop, they started getting very defensive and insisting that what I was seeing and feeling was all from my tires being out of balance. So how come none of that was an issue before getting smashed by another car? They never could answer this question, and seemed to want to look past the part where replacing the bent axle fixed it on one side. So after an unpleasant conversation with the store manager Robyn (who also tries to appraise their repairs), this shop declined to provide further services. Fast forward another 5 weeks and I’ve finally gotten my vehicle back, after one look at the axle by a qualified repair center they immediately said it was bent and needed to be replaced. They also mentioned that my brake caliper bracket was bent (from being impacted by a vehicle surprise surprise) and should have been replaced. Overall, this place can’t do mechanical work to save a life. Their store manager at the time, Robyn, is in serious need of both mechanical and managerial training as she currently can’t perform either job at the bare minimum level. If you’ve got minor paint repairs then perhaps you’ll have a better experience, but for anything even remotely mechanical I would turn and run from this shop."

"Impeccable quality and service. They went above and beyond on my car. It looks great."

"We’ve used Autocraft Collision a few times over the years. We’ve been pleased with the work every time. The color matching is excellent. I love the text updates to let me know how the repair is going and when to expect repairs to be finished. Any delays are communicated very well and they have very friendly customer service. I would definitely recommend them!"

"Great job, ahead of schedule, kept me updated. I brought in a dented dirty car and it was super shiny and clean. I think they even waxed it. It actually looked better than when I bought it from the dealer. If my deductible wasn't so high I would almost put a dent in the side when I needed it to be detailed."