Home Services at The Home Depot

"Stay off the grass"

"In store they said free installation of water heater. Give me 1-844# to call for appointment. Eventually after 30 minutes on the phone while hold they said local contractors will call me... nobody call me back, next day I called myself. Contractor said it will be 950 or something with installation for water heater which cost under 400 in the store..."

"Bought a door with side light for $899 instalation $280 did not pay for it . I was told that the installer would come to my home to check the size fine. When I went back to pay for the door had extra $ 190. add to the price. I was told that I did not pay for the and this was the price take it or leave it I will be going to Lowes."

"Special order door. I was told it would be in within 4 weeks. After that time had passed, I went into the store to find out when the door would be in and to pay for the installation. At the millworks counter, I was told that I couldn't order a door and then pay for the installation deposit and that the door must be "measured" first. I explained that at the time the order was placed, we had not decided who would install the door but my husband had measured for the replacement door. The employees left me standing at the counter and walked away. I then took my concerns to the assistant manager and they genuinely tried to find out where the door was and when it would be available. Since it was late Friday afternoon, someone would contact me first thing Monday morning I was told. They also said that the manufacturer of the door had not requested permission to deliver yet?? I paid the $50 required for someone to come "measure" the already ordered door. I waited until Thursday of that next week and spoke with Chad, a store manager, who agreed that my transaction had been "difficult." Chad said that Steven, the millworks manager, would call me the following Monday and let me know that the door had indeed been delivered to the store. On Thursday of that week (now 3 weeks after promised date), Steven called and said he had been trying to reach me since Monday but my number in their computer was an old number. I had given Home Depot my new phone number a minimum of THREE times already. I paid for the rest of the installation by credit card over the phone and was told that the installation company would call me for the install date. They called immediately and we set up for the Friday morning of the next week. When that day came, the installation company called and said they could not deliver the door because it was storming. I reminded them that this was a STEEL door that would lead from an enclosed garage into the house. They told me they could not deliver the door in the "storm" or anytime that day. Please note that my high school age granddaughter played soccer that same day locally. They rescheduled for the next Tuesday, which had now been 71/2 weeks since the initial order. The installer came yesterday with the WRONG door! I'm OVER dealing with Home Depot about this door, deciding to just keep it because of ALL THE HASSEL I've experienced. However, the independent installer was very polite and professional and definitely the BEST experience about this purchase. Trying to do business with Home Depot is not worth the frustration this caused."

"I own a small business in Spanish Fort AL. We were scheduled to have carpet installed on Saturday June 2. The "certified carpet technician" you sent was Alexander Spruill. I spent all night the Friday before clearing out the dining room and ripping up the carpet to get the area ready for installation. There was a 7' X 141/2' area that had tile. We wanted to carpet that area. I asked about the transition when the floor was first measured. I was told that it could be floated out with no problem. When your "technician" arrived he immediately informed me that he did not have the materials or tools to float out the transition. I told him I would go get whatever he needs. He then stated that he did not have the time to do that on that day. I asked if I pulled up the tile would he be able to do it then and he informed me that he had a baseball game to go to. I asked when he could get it done and he said he could float out the floor on Monday and lay the carpet on Tuesday. I told him that was not an option, as my business needed to be opened on Monday.He shrugged his shoulders and left. I then realized the carpet we paid for was in the back of his van and I ran out to catch him before he left with it. He told me he could not leave it there but he could take it to Home Depot. I followed him to Home Depot. We tried to get a manager to help resolve the problem but he was in a hurry to leave and did so before the manager was able to do anything. All I heard form your "certified carpet technician" was "No." and "I can't." I am a small business and I believe in customer service. Mr. Spruill had absolutely no professionalism and did not care at all if the job got done so that my business could reopen as scheduled. I shall now spend the rest of the week on the internet relaying my bad experience to other consumers. -Mitch Murphy p.s. It took me until midnight, but I got the carpet laid by myself."