Applebee's Grill + Bar 2933 John Hawkins Parkway, Hoover, AL 35244

"It was getting cold on a Saturday night, so our family decided to come here. The sweet lady who took our to go order was great. She deserves 6 stars. The problem was that the food was horrible. My wife's burger had bread made from concrete. She literally tried to puncture it with a fork. My steak wasn't tender, and the mashed potatoes seemed pureed. The kids' quesadillas were horrible. If we had dined in, we would have rejected everything and left."

"Came here with my family and was shocked at how long it took for the food to come out. We sat for over an hour while waiting. We ordered 2 steaks, a hamburger, chicken salad and mozzarella sticks as an appetizer. The sticks came out after 25 minutes and it took another 45-50 minutes before the steaks came out, followed by another 10 minutes before the burger and salad. I'll comment on my steak, I ordered it medium rare and it came out more medium well and tough as shoe leather. I didn't even finish it. I subbed a Caesar salad for the mash, which never came nor did I want to even ask for it since it would have taken another hour for it most likely. If you read this, do not come here. I don't even know why you would consider it. Just don't eat and save yourself the trouble and time. I'll say something positive though, our waitress was pretty good. She was nice and seemed to have a nice personality. Outside of that she wasn't really attentive. We had to ask for refills which we got and asked the status of our food about 40 minutes into us waiting and never got a response. I just wished that even after waiting the food was worth the time it took to get, it wasn't. Like I said, save your time and just not eat or better yet eat at a local spot instead."

"No lie, service was horrible. I usually don’t leave bad reviews but when the GM was rude it makes it easy to do so. Waited so long we just asked for the food togo. Food was decent though but I bent."

"I ordered two southwest bowls around 12-1230, they’ve just opened at 11am or so…my food ingredients were completely frozen with ice crystals on it. I don't even know if the salmon substitutes were fresh or not. $39 for these two bowls and Ive been chasing to get a refund a week later. Im getting the run-around and it just does not take this much to issue a refund or speak to someone solid over being given frozen food. I have never in my life received frozen from any place of business I’ve patronized. Still pushing for my refund a week later, I will never eat here again. This location was 30min from my house, so I didn’t find out until I got home that I had frozen food."

"Stopped by for lunch. Quickly seated and drink order taken. Ordered 2 salads and that’s when everything came to a stand still. We waited close to 40 min with seeing anyone again. When we decided to leave due to long wait we saw our waiter… explained we were leaving due to long wait.. he said “ okay”"