Starbucks

"I frequent this Starbucks location just about everyday and have for the past couple of years as I only live about 5min away. Sometimes I sit in the cafe to work and other times I grab my cold brew to go. All of this to say, this is one of the best Starbucks that I have visited. The staff is amazing! Everyone is so friendly and they seem to always have positive attitudes with customers and each other. My order is always ready and correct and the wait is never long. I genuinely enjoy my trips into this location. Keep up the great work!!"

"Love love love this specific location. My coffee is always on point and the staff is super nice and friendly. There is never a long wait even if there's 10 cars in line. I will go out of my way to go to this specific location because it is always consistent."

"Brittany Caudle you are a terrible manager and I pray that Starbucks gets you the training that you need! Your customer service will drive customers away! My company wanted to give this Starbucks a very big order for a company meeting. I called to ask about some of the items that were not listed on the website, but was told by Brittany that they WERE available. We were trying to place the order for the things not listed on the website and we were told by Brittany that its to bad and oh well we can't order. I specifically asked Brittany if this was the impression that she wanted to give my company and she said yes, spelled her name facetiously and hung up rudely. This is very bad customer service, my company was very upset with how we were treated. Brittany thank yourself, you just lost Starbucks a whole company that will never purchase from this Starbucks again!"

"Overall, it was Starbucks; we all know what they have to offer. However, the positive things that I noticed on this visit to the Winchester Rd. location was that as employees were changing shifts, employees still working were very genuinely hollering to tell the exiting employees bye. You could tell they have a great working relationship and culture. Also, one of the bathrooms was out of order. I didn't ask questions, but as I sat working on my laptop drinking my coffee, I noticed a maintenance man come in carrying some tools and a mop/mop bucket heading to the out of order restroom. Immediately, one of the lead staff members thanked him publicly across the store and offered for him to come over once finished to get any coffee or food item on her just for taking care of them. That appreciation was good to see. Seems like a great crew there currently, and as you likely know, good employees and a positive culture mean everything as it directly impacts the customer experience. Great Job team!"

"Five Star Staff. I have to say the staff at this Starbucks are definitely worth Five Stars. I also must add that I am not a coffee drinker, but I make several trips to all the Starbucks around Huntsville AL for my wife and daughter on a regular basis. Just this morning I went to the Starbucks on Winchester Road, in a rush, to surprise try and grab my wife’s favorite coffee for her birthday and make it back home to give it to her, before she left for work. The Starbucks had a line of cars all the way around the building and I went inside where there were also a lot of folks grabbing coffee. I was greeted by the staff as they were joyful mad dash filling order’s. I waited less then a minute for one of the ladies to take my order, where she even went to apologize my wait. I then ordered and watched as the very professional staff worked together in it seemed such a perfect, poetic, and again joyous precision to get orders ready and out to the customers, like a well oiled machine. I was in and out in less the 5 minutes and again the lady thanked me and apologize for my wait. My Hat’s Off to the staff!!! You guys are ROCK STARS!!!"