Conn's HomePlus

"Conn's was our 2nd out of 4 stops in one day furniture shopping. We were immediately greeted by Antone when we walked in and we explained to him that we were looking for living room furniture with very specific features. If you want someone who will work hard to try to find you what you want, talk to him! Though they didn't have exactly what we were looking for, we did find something that we thought would work for the location it was going in. After at least 30 minutes, we were pretty sure we knew we wanted a certain set, but we wanted to make sure it would work and check out a couple more places. Antone gave us his information and we left. The last two places didn't have anything that would work, so it came down to Conn's and the first store we visited. Because of how much we liked the set and Antone's wonderful customer service, we returned to Conn's and Antone to complete our purchase. His service didn't stop there! He took the time to explain exactly how the delivery process would work and after the delivery, even called us to check on how everything went. We had no issues with the delivery and those gentlemen did a wonderful job as well, which we were very happy about! We would definitely return to Conn's and Antone for any future furniture needs."

"Update: Zach, Jimmon, and OJ worked hard to make sure we were happy with our purchase. Everything was made right to the best of their ability. We appreciate their hard work to make sure we had the products we wanted. My original rating of one star reads below, but I did want to make sure they got credit for making us happy with our purchase. We have not received the new mattress, but will update if not what we wanted. As of now I give them four stars only because it has been so much confusion. Old review; I am extremely disappointed in Conn’s, we thought we had a great experience because the salesman was so attentive and nice, but boy were we fooled. After much conversation in which I repeatedly said how the adjustable bed we have benefited me during knee replacement being able to raise my leg, he assured us we would love this bed too. When it was delivered it only adjusts the head! Not only that but the mattress has several defects where there are holes in it. We have been calling customer service for 2 days and still no resolution. The mattress is nothing like the one we tried in the store. It is as hard as laying on a brick sidewalk. Now my husband and I are having to sleep in our spare room without the new bed we just paid over $2000 for! I am not happy, I would inspect your stuff and if it’s not right make them put it back on the truck!"

"Do not buy from this location. I spent $2,000 on a brand new washer and dryer at the Huntsville location. After we left and got 15 minutes away from the store (we live 2 hours away, so this was not a short trip), I received a call that the employee who was helping us forgot a vital item for the dryer and we had to come back to the store to purchase it. This employee during the entire process was telling us inaccurate and poor information from the jump that she had to keep getting corrected on from her manager. From there, they tried to charge us ANOTHER delivery fee. That was fixed while we were still there and we were told that the second purchase would be included with the delivery of the initial purchase. Fast forward, it’s delivery day and it’s not here. We’ve been waiting days for these appliances and now we can’t even use them. Tried to call customer service for a refund and they were incredibly unhelpful and did not listen causing me to repeat myself over and over. Save yourself the stress and frustration and shop somewhere else. Update: My phone is getting blown up today for the second delivery because they have no idea what’s going on and are expecting me to fix it for them. Contacted the store with no resolution. Avoid Conn’s at all costs and spend your money else where."

"The salesman OJ didn't seem to attentive to his customers. He tried to get all customer came in the door. Then got my paperwork wrong. Was untruthful about the payments. He said he got the payment down to 150 month which I Ask for 100 a month. But ended up paying 175 a month.On the other hand he was kind and seemed to be trying to hard. He would be very good if he could learn how to take care of just one customer at a time. I stayed in the store 3 hours. I was looking around a lot but I waited on OJ to finish other customers as well."

"I stopped by and I love the furniture and prices! Seth was very helpful and I will be back to get a dresser for my son's room soon. I'm glad you are in Huntsville! Good quality furniture! And you deliver!"