Starbucks

"The wait times for the last several months have been insane. I always order on the app before leaving my home. It’s a good 10 minute drive. Only to get there and have to wait 20-30 more minutes. What’s the point of ordering in advance if it’s just going to take 20-30 minutes regardless? It would be one thing if this didn’t happen often but that’s not the case. This has happened every single time I have gone! I no longer go before work. If I go, it’s on a weekend when I have ample time to wait."

"I cannot lie, while I have mostly abandoned Starbucks altogether because of their far-left, corporate woke policies, especially where I live, I make an exception when traveling. Since I'm in south Birmingham staying at a Marriott off 280, this Starbucks location is close by. Got there at 0635 and was quickly waited upon and of course the White Chocolate mocha and breakfast sandwich and chocolate croissant were excellent, albeit pricey. Although when I get back home I will always seek out the small, independent coffee shops."

"I came in during a busy time. I placed my order. And sat down to wait for my name to be called. 20 minutes went by still didn't call my name. So I went to the counter to let the employee know that I haven't received my order and it's been over 20 minutes. The employee looked for my oder in the computer. But apparently didn't see it! I let him know that Hannah had taken my order. He continued to look for my order, while Hannah continued to have a conversation with another employee. The employee didn't see my order, so he asked Hannah if she took my order, Hannah looked in the computer for my order, and it wasn't there.. There was another employee who called out my order and asked Hannah to give me a recovery card. While I waited on my order. I still wasn't given a recovery card, until I asked why wasn't my order in the computer & why did it take so long? He apologized & asked if I wanted a recovery card, I said sure. He gave me the card & told me to have a nice day. I've been to this location plenty of times, but I will not continue to spend my money where I am not treated equal to other customers that don't look like me. I can't change people's hearts, but I can change where I spend my money!"

"Awful. 14 min wait for my coffee that I’d ordered dairy free, no whip, oat milk. & they were about to hand it to me with whip & caught the mistake & literally pushed the whip into a garbage can, re-lidded it, & handed it to me looking like this. I am shocked. & so upset. Shame on you, Starbucks."