Ferguson Bath, Kitchen & Lighting Gallery

"Needed to replace a part on an outdoor spigot. Had a hard time finding at any of the local speciality stores. Walked in, part ordered and walked out within fifteen minutes."

"This company does not stand behind their products. Yes, they have nice things on display, but watch out if anything breaks! We’ve only been in our brand new house for a little over a year and we’ve had two appliances break. Within six months of purchasing are $3000 icemaker, it broke. Ferguson has this terrible service center called “True Blue” where you don’t really get to talk to Ferguson, it’s clearly a third party and they farm you out to different service repairman. Our experience with the service man they have sent out is that they are terrible. The icemaker took three different people in a month to fix. Turns out there’s a design flaw in the icemaker, sure would have been nice if the Ferguson rep had known this and not recommended this product!! It finally got fixed, but we had to get our homebuilders involved, their repairman couldn’t do it. The latest issue we are dealing with is worse. Starting less than a year into living in our house, our high end refrigerator started freezing things. Long story short, The company they referred us to has done nothing but break our refrigerator further. The guy was so rough with it that a cracked display had to be replaced, but the bottom line is that we are months into the problem and our refrigerator is still doing the exact same thing as before, freezing things. It’s to the point where I’m unable to use it for certain food products that don’t need to be frozen. The bottom line? Ferguson loves to sell you expensive products but they won’t stand behind them down when they break down!! **Update: It took a while, but Ferguson eventually made it right. They replaced our fridge (with an updated model to boot) and were kind about it. For this I am extremely thankful."

"Absolutely beautiful showroom. If you need something this is where you want to go and look at it. However customer service was extremely poor. I saw 5 people sitting around. I did have a lady at the front counter approach me but just pointed me to the section. Told me to come back to her and she would answer questions. I went to GLS and their customer service was outstanding. Showroom was not near as nice but I absolutely enjoyed my time in their showroom."

"My husband and I walked in looking for a new kitchen faucet. We were there 15 minutes and no one approached us even though there were several employees there talking to one another. Only one other customer was there being helped. We've bought a lot from them over the years while renovating our house. Won't buy from them again. We went down the street and found what we needed. Customer service is still important in my book."