Geek Squad
6900 South Westnedge Avenue, Portage, MI 49002
Hours open
Monday:
10:00 AM - 8:00 PM
Tuesday:
10:00 AM - 8:00 PM
Wednesday:
10:00 AM - 8:00 PM
Thursday:
10:00 AM - 8:00 PM
Friday:
10:00 AM - 8:00 PM
Saturday:
10:00 AM - 8:00 PM
Sunday:
11:00 AM - 7:00 PM
Photos
Location & Phone number
6900 S Westnedge Ave, Portage, MI 49002, United States
About the Business
Geek Squad is a technology expert institution located at 6900 South Westnedge Avenue, Portage, Michigan, United States. Geek Squad Agents are ready to help with any tech issues you may have, whether you bring your tech to them or they come to you for installation and repairs in your home. They offer Total Tech Support, a membership dedicated to supporting all the tech in your home, regardless of where you bought it. Geek Squad also provides services such as phone repairs, Apple repairs, computer and tablet setups and repairs, TV mounting and repair, smart home installations, appliance repairs, car electronics installations, gaming console repairs, camera and camcorder repairs, and more. With Agents available 24/7, Geek Squad offers an unmatched level of tech and appliance support both online, over the phone, in your home, and at Best Buy stores. Additionally, Geek Squad Protection ensures your tech stays working like new beyond the manufacturer's warranty. Schedule an in-store consultation with a Geek Squad Agent at your nearest Best Buy store to get more out of your tech and stay up-to-date on the latest tech innovations.
Reviews
"BEWARE. SCAM. Charged me $549 for a screen repair to be complete in 30-60 days. 6 months later, no phone, no refund, no plan to resolve it. Several attempts to contact both Apple and Best Buy have produced nothing but a tracking number that says it's still at Apple in CA, with outright refusal to do anything more than email Apple about it. Planning to resolve through Credit Card Company and FTC and related regulatory complaint filings."
"I was in to have my iPhone 13 Pro's screen replaced under my apple care plus coverage and went in to verify it would be covered under my warranty the day before my appointment and was told by a representative that it was covered. Came in the following day to have the screen replaced and while waiting more then 40 minutes while the other representative was making the claim I was told it was not covered and I would have to pay over $200 to have it replaced. I took the time out of my work day to come in and have it taken care of and was told by the manager that it would not be covered. Very disappointed with the service!"
"Worst experiance I've ever had with any business. Held my laptop for over 3 months when they told me they could fix it in a week. After two weeks they still hadnt worked on the laptop because the employee at the desk forgot to have me sign a form. Took them 2 weeks to call me. Held all of my data on my laptop hostage unless I purchased a storage device that broke after 3 months of use. At the two month mark, they called me and said all of my data has been backed up and we can send it back. I asked them if they fixed it and they said there was never a request to fix the laptop and they would have to file another report to fix the laptop. After another month, I get my laptop back covered in dust and dented with the same error message on the screen. I complained to the guy, Chris at the desk and he said he didn't get paid enough to care and the warranty expired so there is nothing they can do about it."
"Trying to get the scanner to work on a brand new printer, should be simple. We have spent many hours waiting on a new session because if the person on the other end can't fix it our session mysteriously gets disconnected. This has happened many times in the last 3 days. We have wasted many hours waiting"
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