Goodyear Auto Service

"Staff is friendly and knowledgeable while looking out of the customer. Bathroom is nice and clean. Waiting area is a bit dingy.."

"Update 10/18/23 STAY AWAY FROM THIS COMPANY! Companies that behave this way are the epitome of everything wrong with businesses. Do not be deceived by their "helpful" response. After calling the number it was nothing more than the same game. The representative said there was nothing they would do because it was the Property Damage Claims department's responsibility and they would have them contact me. They contacted me and just said it was denied and would not do anything. So I am still in the same absurd place. I guess it just comes down to legal recourse, which is absolutely ridiculous. 10/18/23 On August 4th I had my tires rotated. They managed to cause $4,727 of damage to my vehicle in the process by damaging the wheels with their equipment. After submitting a complaint the manager refused to fix the damage and replace the wheels (which he said he could do if he accepted responsibility) and said he would file a claim with the Property Damage Claims department instead. After two and a half months of waiting, calling, submitting documents, and more waiting they are denying responsibility and not paying for the damages based on their "internal investigation". This is complete nonsense and needs to be rectified immediately. I submitted complaints with the Attorney General and BBB."

"Complete scammers! My teenage son took his car in with an air leak in one of the tires. They told him there was a nail in the sidewall and that he needed a new tire. Further, because it's an AWD they suggested it should be at least 2 tires and it really should be 4. They gave him a price for 2 and 4 tires. He came home and shared his story with his mom and I. As a teaching moment we took the tire off together and found the nail using soapy water. As a double check we submerged the tire in a small pool to make sure there were no other leaks. THE LEAK WASNT IN THE SIDEWALL! It was near the center of the tire. We repaired it ourselves. You can see the excess glue in the picture that the nail was near the center of the tire. I called the manager and she was the most unfriendly, downright mean person I've talked to in a long time. Do not go here unless you want to get scammed!"

"I had a great experience with the management and the staff here. This is definitely a place I will go back to. I recommend the warranty on the tires. It's great for someone who purchases tires that are more than $200 each because the warranty on 4 tires costs less than 1 tire. Definitely check out the store on Westnedge for great service and knowledge."

"This is simply the best and most honest auto repair shop in Portage or Kalamazoo. You can absolutely trust them to diagnose and not oversell. They sell great tires, too. And their rates are competitive. Their work is top notch and I have never been disappointed with their results."