PANDORA

"I went into this establishment a few weeks ago looking to replace a piece of jewelry with a one year warranty on it. They turned me down saying the warranty was for “factory errors only”. Today my mother went into the store, said the same thing as I did and was helped with no problem. needless to say i am very disappointed in this stores customer support with young customers."

"I went to the Briarwood Pandora to get some charms and maybe a ring or so. there was only one other customer in front of me and two assistants. One of them was training the other. Neither acknowledged my presence and though I was browsing for a while. I was the only other customer there. After the customer left, there was still not much of an effort to help me- the taller assistant ( the one doing the training) very brusquely announced that they would attend to me after they had finished up. However there was no attempt to attend to me for a while. I left after another 5 minutes to a very condescending " have a great day" from the taller assistant. I do understand that stores are short staffed, and that people need to be trained, but it does help to be a little nicer to customers who may spend money at the store. I got the impression that neither I nor my money was wanted at this store. I have shopped at Pandora before- and nowhere have I experienced such a blatant disregard and downright rudeness. I will avoid this particular store in the future."

"I haven't been in a Pandora store for years. Went in for a replacement bracelet(original one got badly pinched). I was surprised over do many items I haven't see before! I will be back! The manager waited on us - very pleasant, knowledgeable and helpful."

"The tall black lady assisted me and she was extremely rude. I was getting some gifts for my friends and she said why would I get rings if I didn’t know the sizes. I specifically told her the estimated sizes and price range I was looking for and she just pulled out a collection of rings and basically dropped it on the glass shelf. She didn’t give me any recommendations or which rings were in the right price range. I asked her if something I saw online was in stock and she didn’t even say a word - she just shook her head and continued to have her arms crossed. Then she went on with the blonde lady next to her saying that she wants to get pretzels so much. I really didn’t have time but I was so upset that I ended up buying 300 dollars worth of rings at a different Pandora location. It may not seem that big, but I really don’t want to get anything from the Briarwood Pandora from now on."