Ann Taylor

"My friend and I were shopping there over the weekend, we both work professional jobs and like the clothing offered by Ann Taylor. Despite having the need and want to purchase items, we were both ignored by the employees working in favor of a young woman who was shopping with her mother who was a size zero. This was stated as few as ten times, that she was a SIZE ZERO, meanwhile, we were never asked if we needed alterative sizes in the items we were trying on, or if there was anything we could use help with. Neither of us are a size zero, so I'm sure we weren't their preferred size to help. My friend wanted to purchase a suit, but did so online instead of trying to convince the sales associate or manager to give us the time of day to order it in the store. I don't think I would purposefully ever go into this store location again."

"My friend and I were out shopping this past Saturday (01/27), when we decided to pop into this location. The first thing I saw was a beautiful olive green suit at the front. I am a young professional & it would be perfect for my job. I grabbed it & began looking for other items to pair with it. Unfortunately, my first interaction with an associate (dark hair, blue sweater) was when she attempted to grab the suit in my hands. I was on the phone while I wad browsing & it startled me because she never announced herself or that she was an employee. I was on the phone when she tried to grab it & then she rolled her eyes and huffed when I pulled it away from her. She then told me she was going to start a fitting room - she didnt ask.  It was incredibly rude of her to just grab it without announcing herself. Once we finally did go back to the fitting rooms, she mixed up the articles of clothing for my friend and I (split up the suit into two different rooms even). Then she ignored us for the rest of the time we were back there. We ended up putting everything back and leaving because we felt uncomfortable. I ended up buying the suit online because I didn't want to support this location."

"I had a very unpleasant shopping experience with this store. I placed an online order for a dress and picked up at the store. The asian sales rep told me to try it on at the store to make sure it fits so I did. It's kind the loose but I think I can hold onto it until I find a replacement. I bought another dress at Dry Good so I never take the dress out the bag since. Yesterday (8 days after I picked up the dress), my daughter went to the store and returned the dress for me. A sale rep named Yelena said I ripped the dress (which I never did) and only allowed me to get a merch credit. The worst customer service I ever had from a clothes retail store. Would never visit again."

"I normally LOVE Ann Taylor, but I was so disappointed in the size discrimination at this store. There wasn't anything above a size 14 in pants. There were barely any XL tops. So discouraging."

"I hate going into this Briarwood Mall location unless Absolutely needed. The employees are so unfriendly it makes me feel uncomfortable. EVERY time they don’t say hi or ask you if you need help. Yesterday I was there and the one employee just kept staring me up and down - so rude! Management needs to be aware and train these employees better. Teach them what customer service is. They should be nice and friendly to ALL customers and not just selected race."