Gil's Northwood Collision

"I brought in a 2019 Dodge Ram, to receive quotes for the damage. They never gave me a quote."

"Had to leave at least one start to post this...but, be assured, this business doesn't deserve even the one...best advice I can give is GO SOMEWHERE ELSE. The two nice things that can be said is that the paint finish work performed by this shop is fairly good, and they are close to my home. That said, every other aspect of my repair experience was "worst of worst" including: 1) Disgusting rudeness on the part of the owner, Kevin Pelkey, and Carol Pelkey, who handles the front desk. All the way NASTY. 2) Lie after lie after lie about why the vehicle had poor bumper and trunk fit (and plenty of boorish declarations that "I HAVE OVER 40 YEARS IN THIS BUSINESS!!!") the FIRST time I went to pick it up on August 4th of 2023. I refused to take the vehicle at that time because the Bumper Cover and Trunk Lid obviously did not fit correctly. I have date-stamped pictures to share. 3) On August 30th, owner called me and said "we figured out that the trunk lid which we purchased was defective", and promised that the vehicle would be ready on September 1. So...do the math here...it took him almost a month to determine that the parts were bad?? Really??? While I was paying full cost of rental car since August 23, the day the insurance company's $20/day rental coverage assistance ended? 4) I picked up the car on September 1st. The trunk lid doesn't close properly, the collision warning and blind spot systems don't work at all, and the bumper cover is improperly fit, with ACTUAL WAVES in it. At this point, I'm cutting my losses, taking it to a Ford dealer, and putting this nightmare behind me. Honestly, I'll need a barf bag if I'm ever within 50 feet of Kevin and Carol Pelkey, the owners of this shop, ever again. I've been around awhile, and I know that anyone can make a mistake; I'm quick to forgive. But what's really at the heart of this is the absolutely rude, confrontational, and foul treatment that I received from Kevin and Carol Pelkey, the owners of Gil's Northwood Collision. I know they have a lot of local friends and family who patronize their shop, and maybe they treat them decently...can't be sure about that; all I can tell you is that they treated me horribly AND did a piss-poor job at the repair they were PAID IN ADVANCE BY THE INSURANCE COMPANY TO DO; and I'm telling everyone I know so that they don't have to go through what I did. AVOID. AVOID. AVOID. AVOID...if you drive a car built after 2013...go to your car brand's dealership; they have the skill, parts, and technical support to work on a modern vehicle and perform repairs properly."

"Unfortunately, this has been one of my worst customer service experiences in my 55 years! While everyone seemed pleasant and professional upon my arrival, that All changed when I left. After No contact for 3 days, I made arrangements to have my work done @ B&B in Royal Oak (Excellent Shop!). Stopped by after 2.5 weeks had passed just to see what their reasoning was? Every excuse was offered up,( Busy, no reply on parts, computer problems, and more!) but the phone not working never came up. When asked why no attempt was made to contact me and if this was normal practice, all I was met with was a Blank Stare! Avoid this shop at any cost!!"

"Kevin and Carol are the best of the best. We’ve been customers/clients for years and wouldn’t trust our cars to anyone else. Exceptional service, outstanding workmanship and they’re genuinely nice people. Highly recommend Gil’s for your auto needs. They do it all."

"They did a FANTASTIC job on my 2017 Ford Focus! It was a job to considering that Rudolf tried to take my car out. It's all better now thanks to Gil's Collision."