Gorno Ford Quick Lane

"I always go here and get the "works" package. They didn't rotate my tires and said they did.(2nd time, didn't realize didn't the 1st time, until they did it again). I know because I have a slow leak in a tire, and it's been the same tire the last 2 oil changes. If they rotated the tires the slow leak would have been moved.Also left with no washer fluid in reservoir, because the light came on...I thought works package meant top fluids off. They called asking how was my service. I explained all this and the people said some one would call back. That's been almost 2 weeks, and no explanation. This is fraud and can be dangerous to consumers if this is common."

"I live 2 hours away. I contacted the dealership and they assigned “Lety” to assist me with the car my dad was interested in. She was not very responsive nor helpful when we try to make offers. The process should be: 1. Someone put in an offer, the salesperson represents the buyer and ask the manager. She pretty much straight out rejected our offered. After that, she doesn’t bother to respond to my message anymore! I asked for another salesperson to help me but they rounded me back to her again. I bought many cars through many dealerships through out the years and by far, this one was the worst!"

"Sales is a joke, when I bought my car I thought I was getting a good deal but more likely I got taken to the cleaners. Went to work the next day was talking to my 2 coworkers who had the same exact car just different color. They told me they $18k brand new for theirs. Make this make sense, I paid $17500 for a car that had 60k miles and was 1 years newer. The only benefit was the warranty. The service is a joke too, went in to have a oil change and tire rotation. They splattered oil all over my bumper, hood, windshield, and both fenders. They said they rotated my tires they did not, because I had a small blemish on my one rim and it was in the same spot from when I dropped the car off. On top of waiting for 2hrs for an oil change. Just stay away from here."

"I brought my car in for a small repair and they said they were going to rotate my tires as well. I thought well, That's really cool of them. but they didn't do it. They said they did it, but they didn't what they didn't know is that 1 of the tires was different from the rest and after I got my car back and they told me that they had rotated the tires as well. I knew that they didn't because the oddball tire was still in the same position. I really don't like being lied to."

"I brought my car in back in October and they still have it. It’s been 3 months and I’m still waiting on an update. They have atleast provided a loaner car but at the Inconvenience I bring that car back every 500 miles to trade for a new one. This has been a weekly thing I’ve been through atleast 12+ loaners. My work hours often go outside the business hours so I have been loosing wages to do this every week for 3 months. Last week they demanded I bring the loaner I had back right away because it sold and they needed it….understandable HOWEVER i unfortunately was unable to leave work early that day and had to take a write up to leave early to do this again, another weekly inconvenience. Fast forward to this week driving home, I got a flat tire a small piece of metal the size of a quarter so was not able to of been seen, ruptured the tire completely flat and unrepairable. We were told we are responsible for paying for the tire. I do understand being responsible for damages had I of caused damage myself but this was no fault of my own. I am very unhappy with being told I need to pay out of pocket for it when Ford has been working on my car for 3 months and have caused inconvenience for 3 months. I do understand my situation with my warranty and car have been tricky but the customer service I have received have been awful. This is the first ford car I’ve owned and it may be the last all because of the dealership we chose for repairs. I do also want to note I did not purchase my car from this dealership but the service side has done us wrong. I also am adding that they did not throughly go over the paperwork with me and the contract did not specify flat tires only damages that I have caused such as dings, scratches, etc. I will never recommend anyone to have their ford serviced here."