Firestone Complete Auto Care

"Everyone was extremely nice and worked as quick as they could. I unfortunately went on a Sunday and they're the only ones open on Sundays so it took a lot longer to get 2 tires changed. I would definitely recommend getting a couple more people in there on Sundays specifically. But overall it was good. No complaints other than needing more mechanics. It was a crazy pants Sunday and there were only 2 mechanics working, that's a lot of work for just two people. Every bay was filled and the parking lot was full of others needing work as well."

"This place is the absolute worst. I took my vehicle in for a simple set of new tires. My car drove perfectly before I took it there. It drove straight as an arrow. After they installed the new tires I paid and left. As soon as I stared driving away I immediately noticed the car was pulling very hard to the left. And I mean hard. I took it right back and they said I need an alignment. I reluctantly agreed and let them do an alignment and the car was worse. Now they tried telling me I had bent parts in my steering and they would have to replace them. I said your not touching my car any further and I refused to pay for the alignment. I am the only driver of my car and it has 45000 pampered miles on it. I am 100% positive I never hit anything that would bend parts and again it was perfect before taking it here. These guys are absolute scammers and have no idea what they are doing. There is no doughty in my mind they did something to my car to make the alignment go out and get extra money out of me. Also this place is so dirty and run down inside and out. You can tell they don't take any pride in what they are doing"

"I paid for a service and it was done incorrectly. Your employee put in an oil change for 2.0 engine when mine is 1.5 engine causing an over fill of oil. Since then my oil light has been coming on. I called the place where I originally received my oil change. And they said bring it back so they can correct it. However, I was visiting from another state. I was told I could take it to my near FIRESTONE, which I did since I happen to be visiting family in Michigan. I visited a location Livonia, MI. Located at: Firestone Complete Auto Care, 29200 Plymouth Rd, Livonia, MI 48150 who told me they would correct the issue. Even redo the oil change since it was done incorrectly. However, after 5-8 minutes they returned my keys to saying it’s not that bad. The other location put in oil for a 2.0 engine and I have a 1.5 engine; so it’s just a little overfilled. I didn’t pay for a little overfilled. I paid for the correct amount. And I would like the job to be performed correctly like I originally"

"They scratched my whole rim and tried to say that it was glue and soap. After refusing to leave before making sure it wasnt glue nor soap, they finally agreed that it was scratched up. Said to come another day to fix it. I explained i needed it documented for my records, store manager refused and said i could call the cops if i wanted. I had to call corporate. After it escalated, store.manager gave me a business card saying they scratched my rims and they would paint it. Customer service isnt hard. We dont need to go through all this just to end up with the same results. Corporate needs to focus on training staff. I paid money to get a clean service and ended up leaving with a ruined rim that even if repaimted would not be the same. Not a good experience. Stay away!"

"On 10/20/2022, I took my truck into the Firestone service center on Plymouth and Middlebelt because my engine light was on. They diagnosed the situation and repaired my truck. I like for my appointments to be early, so I could sit and wait on my vehicle to be repaired so I don't have to trouble anyone to pick me up and bring me back, so I just sit and read a book. The service men here are polite, and they give you great quality service on your vehicle. I've been coming to this repair shop for years, because I love the service they provide. The price's for the repairs are kind of expensive, but sometimes quality care can get expensive. I highly recommend Firestone complete auto care for all your vehicles Maintenance needs. Might I suggest that firestone start providing a transportation service for their customers to get back home while getting their cars repaired, especially when its a 4-5 hour wait like mines usually be. Also, they should consider giving their customers a courtesy $20 gas card when their bills are over $500. My bill was $604.59 to be exact, so I asked if they provided a gas card for bills over $500, and the service man smiled and said no, but it doesn't hurt to ask. Have a blessed day."