Sam's Outlet & mattress & appliances & Furniture,

22140 West Seven Mile Road, Detroit, MI 48219

"Beware!! You could get the worst experience in your life buying from this place. You don't always get what you see in the store and what you pay for. Sam ( the owner) is very greedy, disrespectful, arrogant and unprofessional, all he cares about is money ( not customers or reputation). When me and my husband went to his store, he had 2 identical sets of a sectional couch that we liked, one was stained all over and looking used for a decade, and the other one was clean and spotless. Sam offered to give us a very good deal on the stained one, however we told him that we will pay extra to get the clean one, and We paid $500 deposit. On the delivery day, when they started to unload the pieces and we noticed BIG yellow stains all over the furniture, and the smell was unbearable! It smelled like the dollar store degreaser spray. We stopped them before they finished unloading all the pieces, and called Sam. He insisted that he did send us the new set, not the old stained one; we politely told him we don't want to keep it, we need to return it, and all he said was OK. We even helped the guys to take the pieces back to the truck. We were so nice and polite but we had to refuse this delivery. He didn't warn us that we were about to lose our deposit, he didn't care to do so. We are NOT RETURNING the item because we changed our mind! I would've understood that he doesn't accept returns, and that this is his return policy. However, in our case, we are refusing to keep a dirty smelly piece of furniture that we did not buy and paid for. We put a deposit for something else. It is his responsibility to be honest and send the right item in an acceptable shape! but he didn't, and he wanted to keep the money. So we went to the store to get our deposit back, that's when we met the other face that Sam has! He was so rude, and immoral, he refused to discuss anything! Or give us any options! He kept repeating "no returns"!! Seriously?! We are NOT returning! you tried to fool us by sending us the wrong item and you want us to go with it?! We also tried to call him once and hung up on us. PLEASE make sure to read all bad reviews and notice a common pattern in their reply; they always pretend that the person leaving a negative review is mistaken and talking about a different store/place. Or they just invent a cute little story that blames and makes the customer guilty, not them! SHAME!"

"Sam and his son Aly are great people. They stayed and waited for me. Delivered my things and took great care of me. Definitely will recommend them to EVERYONE! Thanks again guys"

"Oouuu I love Sam... He definitely took good care of us. Great prices and they go above and beyond to make sure you are well taken care of!"

"Sam so great !!!! He got me a dryer for affordable price in 5 minutes. Sam & his staff was really friendly. Even came out to hook it up for me !! I definitely recommend to give them a visit if your looking for appliances"

"Found furniture at Sam’s and he was great ! very polite very honest the delivery was great also ,they were here a half an hour before they said ,they brought it and set it up and it’s even better in my house and it was at the store.!"