Lowe's Home Improvement 3900 Carpenter Road, Ypsilanti, MI 48197

"I have always enjoyed Lowe's and received good customer service, however, I recently had a big (unconventional) project that required me to make a number of trips to this store. During these visits I had repeatedly encounter a gentleman (Jeff G) that, in my estimation, went above and beyond to assist me with determining what products would help me achieve what I was after. He was extremely professional, yet, very personable and I know that if it wasn't for his dedication I would still be walking the isles. I appreciate everyone at Lowe's for their help, although, I felt it was appropriate to give Jeff the proper accolades!"

"Purchased a Samsung washer on valentines day. Confirmed inventory with store, and headed that way. Washer was at the front desk waiting for me. Store manager at the time Don was beyond helpful with getting it to my vehicle. Cashiers Ronni and Bri explained the extended warranty in detail and solved any concerns I had over it. Excellent service, well worth the drive from my area to a store I've had repeated good service in. Thanks!"

"I would give it a zero if it was an option. I purchased a washer and dryer set for my daughter Oct 31st 23. Several exchanges and instructions from store managers and to date have yet to be refunded for a return. Several employees saw the discretion in their accounting system and no one could fix it. It's been disputed as well. I used my Lowes card that never has a balance. So it is easy to see I am owed for the returned washer.. Yet no one wants to help. Even delivery drivers can vogue for the pick up. Yet this store refuses to assist. Watch your transactions on your card. Especially if you have a return. You very well may be out. It's a matter of principal now. I won't go away quietly."

"Never order appliances from here. Placed my order. Was asked morning or afternoon. Stated afternoon. Get an email that it's coming in the morning regardless of asking for my preference. Go out of my way to be there. They disconnect old unit, leave it in the middle of the room go out to their truck and driveway. Can't seem to get the order cancelled and get my money back. The worst experience ordering an appliance and a huge waste of time. Stay away from Lowes, Home Depot and their ilk. They don't care about their customers."

"Visited to pick out & buy porch paint. Got great info and assistance from a young woman in the paint department; she was knowledgeable about the products and was able to answer what questions I had regarding sq ft coverage per qt vs gallon, various finishes recommended for exterior porches, curing time of paint, etc. When I finished in the paint dept, I went to check out Halloween decorations (I visited Oct 9) and then was quickly drawn to the Christmas decorations. I limited myself to no more than 2 items, I could have (and have in the past) gone a little nutso with all the cool stuff. But I was good and stuck to 2; one of them was the 4' Christmas wreath at the center bottom of the first photo."