Firestone Complete Auto Care

"Completely forgot to do my car when I left my vehicle there. Customer service is terrible. Sat in the lobby for 10 minutes without being aknowledged. Had to come back a second time because they didn’t fix the issue. Would not recommend!"

"I went in today to get my tires replaced and my brakes changed. My appointment was scheduled for later in the day per my request. After my tires were removed it was found that there was an error on my appointment slip and my tires are not the kind that are readily stocked. As a nurse I rely heavily on my vehicle to get me to my patient's houses all over the Grand Rapids area and I have work in the morning so I could not leave my car there overnight. They ended up working past closing so that tires could be brought from another location so that I would still be able to make it to my home visits tomorrow. During the whole process Ernesto kept me well informed and called me with multiple updates. He was so helpful. I appreciate that he, and the team he works with, understood my predicament. They graciously offered to stay and finish the work on my car even though I didn't ask them too, and the error with my appointment information was not at all their fault. I am so grateful for the awesome customer service I received from both him and the mechanics that worked on my car. Thank you!!! 100% would recommend."

"On my way to church on a Sunday morning and my tire sprang a leak. Googled tires and the ONLY one open. THANK YOU! Ernesto was awesome he took great care of me and my truck. The service was quick, easy, and professional. Took the time to explain what he was going to do and made sure I understood, not condescending like other mechanics. HIGHLY RECOMMEND this PLACE. New Tire shop!!!!!!!!!!"

"Came to Firestone today with a nail and screw in my tire. Nich was the man at another Firestone location and was now at this one. Was great to see him. He helped me in the past with service and new tire purchases as well. They were slammed busy, as to be expected. He made a call for me and organized a fast efficient way to get it repaired at another location. Great customer service as always and great team work on both Firestone locations part. In and out in 1 hour."

"I got a good deal on tires. However, I was given a higher price when I got there than what was told to me over the phone just 24 hours earlier. Took 2 and a 1/2 hours to change 4 tires. I don't think I will return. There is far too much competition out there to settle."